Due to the high volume of reservations, our consultants are unable to do individual availability checks for clients. We only process firm hotel reservation requests.
When browsing our database, you will find the "BOOK" button located next to each hotel name. If the button is RED, it means the hotel is currently available with instant confirmation for at least one room, and once you submit your request, you will receive confirmation immediately. If the button is BLUE, it means that we need to send the reservation to the hotel and request confirmation. Please note that if you are booking more than one instant confirmation room for the same hotel, the booking may revert to being on request and take 24-48 hours to confirm the availability.
To allow us to proceed with your request, we require you to submit a reservation form with your credit card details. Please note, we request your credit card details as a form of security ONLY. It will not be charged until the booking is confirmed by the hotel to us.
2.When I search for a hotel, all hotels appear as "Unavailable". Why is that?
The hotel is fully booked for at least one of the dates you selected. The reasons for this may be the following:
We cannot accept reservations where the check-in date selected does not allow enough time to process your request. We can only accept bookings with the check-in date a set number of days from the date the reservation is sent to us.
· For Australia, New Zealand and Asia - at least ONE day ahead. · For Europe, the Americas/Caribbean and Africa/Middle East - at least THREE days ahead.
If the check-in date selected falls inside the above cut-off(s), all hotels will be shown as Unavailable.
The hotel selected has a "minimum night stay" policy. I.e. The minimum length of stay allowed is two nights and you have selected one night.
The hotel is fully booked and has no rooms available for at least one of the dates you selected. This usually occurs during peak season or special events eg. New Years Eve, local festivals or conventions.
