As the office manager for a small insurance company, one of the many duties I perform is purchasing. This normally involves stopping off at the local office supply store for pens, paper clips, printer paper, ink and toner. In other words, I'm not exactly entrusted with making high level, crucial decisions when it comes to purchasing. In fact, we used to have one of the secretaries do it. Unfortunately, when she retired, the onus fell on me. Because of this, I was somewhat surprised when word came down from the higher ups that I was to be in charge of choosing a new business phone system. At first, I was a little shocked that they were actually going to provide me with a budget and give me carte blanche freedom to actually go out and get something on a scale of high importance accomplished.
Then it occurred to me that the reason they were putting me in charge of such an important facet of our company's success (after all, we are a catalog retailer), was that I would be in charge of learning how to use the new business phone system and training the rest of our staff. With that thought in mind, I was determined to find a system that would be easy to learn, easy to train on and easy on my company's budget. After doing some research and some considerable shopping around, I was able to find a business phone system that was expandable in case we ever needed to add more phones or more lines.
This system was simplicity personified and as the wholesaler explained to me how to set up the phone, I knew it would be easy to train others on. Best of all, I came in way under budget, which I know impressed the powers that be. I was complimented on handling the purchasing of the new business phone system several times, which makes me think they have a new appreciation for my abilities. That could lead to more money for me... but somehow I know it will probably just lead to more responsibility.
Business Cordless Phone System
Purchasing a business phone system can be difficult, especially if you are unfamiliar with your current business phone system and with what your available options are. Familiarizing yourself with modern business phone systems can yield big dividends when it comes time to upgrade, expand or replace your current system. You will obviously need to know about the different types of phone systems available for offices and figure out which one you have. The three major types of commercial phone systems on the market today are key systems, Private Branch Exchange (PBX) systems, and KSU-less phones.
The type of system you have will affect how many stations you can add and what features are available to you. PBX systems are the most expandable and, depending on the manufacturer, are often compatible with a variety of handsets. Key systems offer up to 40 lines in most instances and offer features on par or just below those offered with PBX systems. KSU-less system are suitable for very small offices with just a few people. Some offer features found on key and PBX systems, although these features are not tied in to a dedicated system. Instead, these features work independently of the other phones on the system, similar to the way your home phone operates.
If you have a PBX or key system and have room for expansion, doing so maybe your cheapest option, providing expansion is all you need. If newer features are required, you may have to replace the system depending on compatibility with newer handsets. While most modern business phone system handsets are all but guaranteed to have a high degree of functionality, there are several newer options that can greatly enhance productivity, especially if your business uses a phone system as its primary source for generating sales.
If you need to replace an entire system, consult with a business phone retailer for help in deciding on what features will best suit your businesses current and future needs. With a little knowledge on the phone system you have and the choices available to you, updating, upgrading or expanding a business phone system can be relatively hassle free.
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