Computer Telephony Integration (CTI) allows you to increase productivity, enhance customer service and reduce costs by combining your digital phone system with Windows applications. Computer telephony integration allows you to simply point and click a phone number in your computer database to make an outbound telephone call and by combining your telephone and computer; you get benefits by utilizing CTI.



Computer Telephony Integration allows you to use your PC to perform tasks such as calling line identifications; this is where caller information appears when the phone rings, caller number identification and Middleware that allows you to choose how your PC application responds to each call. You can customize the application for call-handling rules and conditions by utilizing the call control flexibility functions that Middleware offers.

Middleware also allows you to handle multiple calls that generates the identification information of each caller, activates specific responses in different situations and generates screen display when reconnecting to a call placed on hold or transferred. Based on the call type, it can be customized to generate different displays or responses to fit your needs.

It is easy to set up, test and monitor advanced tools. By simplifying interface testing, debugging, call-event monitoring and set up of applications, you can select from pre-defined applications and the proper interface will be assigned. Through computer telephony integration, it is easy to control your calls, even in high volume situations, such as outbound telemarketing.

Computer Telephony Integration allows a user to utilize a PC soft phone with powerful enhancements that increase productivity. Through database integration it is possible to have a Smart Operator console that runs on a client PC and can provide features like, dialling, call control, text messaging, extension status, recent call history, call waiting, last number redial and many others.

Computer telephony integration can be utilized through a Smart Server by direct connection to a business PBX and live connections to the company's contact data. Through a Smart Phone Suite, computer integration can make your telephone system a more productive part of your operation and can also increase employee productions.

It allows business management access to live statistics, missed callers, live call information, historical and contact lookup features. It can give you the statistics and information you need to make business decisions more knowledgeably.

Through SIP trunks or Session Initiation Protocol, companies can communicate over IP connections, by creating a single connection between the telephone company and the IP computer lines. This allows complete computer telephony integration to VOIP phone service and other sophisticated technology that can give a business cost savings and a more effective means of communicating through PCs.

As technology becomes more advanced, computer telephony integration will become the most cost effective means to increase productivity and handle communications between employees at location or remotely and with customers.

By utilizing Windows applications, your PC can assist with many tasks that are now additional cost features with traditional business telephone service. By using Computer telephony integration, it is easy to control call functions and monitor phone utilization by employees throughout the organization, no matter where they may be located.