This, in itself, wouldn't be so bad, but the phone supplier we went with flatly refused to help us out after the sale. We ended up having to contact another vendor for the information we needed to make our new phones function properly.
First, and let me stress this; always contact the vendor prior to the purchase. Not only do you want to know who you are dealing with, you need to know if it is someone who can and will answer your questions and who will stand behind the products they sell.
Second, always go with a vendor who has more than one option for phone systems. We found out after we had already purchased our new phones and equipment that there were phones on the market which would have served our specific needs better and would have cost less than the phones we went with.
Third, always think about compatibility. We thought that because we had purchased the same brand of phone, that we could simply switch out the new phones for the old ones and that our line equipment would never notice. We did ask the supplier before the purchase if there would be compatibility issues and were told, "it should be fine". That should have set off a red flag, but one likes to assume that someone selling phones might know a thing or two about them. See rule number one.
Finally, do a healthy amount of comparison shopping. We went with the first supplier because he was the cheapest of three that we had looked at. Three was nowhere near enough. We found out after it was too late that the vendor we contacted for help had the same phones for cheaper (although he would have been kind enough to steer us toward what we really needed) and offered far superior customer service.
In short, purchasing a new office phone system, whether you have five lines or five hundred, is a big investment. Follow the step that we didn't, and you'll save a lot of time, money and effort. You'll be glad you did.
Digital Business Phone System
Buying a business phone system can be an expensive endeavor, especially if you are operating a new business and aren't prepared for the expense. One way to help keep costs low is to purchase a refurbished business phone system. Refurbished systems are can save you a great deal of money, especially if you operate a multiple location business.
Many business phone system retailers have customers who quickly outgrow their initial phone system. Unanticipated success on their part can lead to substantial savings for your company. In most cases, business phone systems that have been refurbished offer the same features that new systems offer for much less. Most phone system retailers carry a good selection of used equipment, with some even specializing in refurbished systems. Oven if you operate a larger company, purchasing refurbished systems is still an excellent option.
My company recently ordered refurbished equipment from our supplier in order to expand our current system. We needed handsets that would work with our PBX system, and we were able to get them for forty percent less than new handsets would have cost. Since our supplier has a good selection of both new and used equipment, we were able to find exactly what we needed without having to search for compatible parts.
Additionally, our supplier purchased a used key system we had installed in one of our satellite offices, which closed through a restructuring. Being able to buy the equipment we needed and sell what we no longer used to the same dealer made the entire process very easy. Our supplier even arranged pick-up for our old system.
For me, buying refurbished equipment makes sense. I'm able to get the equipment I need, with a warranty, at a price that allows me to outfit my locations at a discount. If, like me, you own a growing business, the savings can really add up. While phone systems are constantly being updated, the technology of a few years ago offers the same key features as the newest phones on the market. Refurbished phones have a lot of life left in them and can provide your business with a valuable asset without breaking the bank.
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