Our habits support what strategies we can use for effective communication. Consider the conflicts and frustration you experience every day. If you objectively observe these communication experiences don't be alarmed to find 98% of them are habitual communication breakdowns. Meaning, it's predictable that you will react the same way every time you encounter a specific stimulus (Think difficult co-worker, demanding spouse, and whiny children for clearer visual).
People don't think of their habits as possible sources of their conflicts, frustrations, and upset feelings. They never realize their habits are calling all the shots, giving orders like hit men to eliminate what threatens them. To make matters worse, we try resolving our communication breakdowns with quick-fix phrases from books or shaky advice from friends that only aggravate the situation. If you regularly experience this type of Communication Frustration then one of the following 3 habits is the likely culprit.
Habit #1 - The Habit of Moralistic Judgements
Wrongness or badness are the focal points of this habit. The target is anyone who doesn't act according to what we value and desire. Habitual moralistic judging uses language like "That's rude","They're conceited", "She's a good person", "He's lazy", "They're jealous", "She's stupid", "It's inappropriate", "I'm right", "You're wrong", "They're bad people", Other ways of making judgements include placing blame, ethnic slangs, name calling, labels, criticisms, and analyzing. Moralistic judgement is very concerned with who IS what by labeling people based on what they do and say.
Habit #2 - Comparing Self and Others
Pointing out how someone is deficient or lacking in some way are the focal points when making comparisons. Other ways of making comparisons are "You always", "He could never", "She deserves better", "I'll do it myself", "You're not fair" , "I'll never be like", "It wasn't meant to be". Making comparisons is very concerned with rationalizing who deserves what. Determined by what happens to us and those we care for.
Habit #3 - Denying Personal Responsibility
Convincing others we aren't personally responsible for our thoughts, feelings, and behaviors is the focus of this habit. Language we use to deny personal responsibility often includes "My boss says I have to", "I can't do it", "You make me angry", "She told me I could", "Nobody helped me", "I yelled because", "Why do you do that to me". Believing we're powerless given the choices available, we expect others to take responsibility for our our emotions, unspoken expectations, wants, and behaviors that we claim we couldn't control.
Start observing your daily conversations for where these habits show up regularly. Where are they most frequent with your spouse, children, and co-workers? Where do you want others to take responsibility for your feelings? How often do you break commitments, expecting others to clean up? What company policies, rules, and managers do you blame for not being satisfied with your career? Focus on fixing the habits that no longer support your ambitions. Keep in mind there's nothing wrong with you. It's your habits and strategies that need your attention.
Effective Communication At Work
Differences in communication styles or the communication styles themselves are often the cause of problems, rather than the content that's being communicated. Often we see these problems occur when the topic is difficult; no one has trouble communicating around the success of the project, the awards ceremony for the team, and the overall good health of the company!
What if the topic is difficult?
When Jane and Bob need to discuss a problem, a broken commitment, or a difficult situation, they use the following formula.
CPR
* Content
* Pattern
* Relationship
Content
The first time a problem occurs, talk about the content ? what happened. Usually it's a single event, and it only involves the here and now.
Pattern
The next time the problem occurs, talk about the pattern ? what has been happening over time. Patterns acknowledge that problems have histories, and histories make a difference. Frequent and continued violations affect the other person's predictability and eventually upset trust and respect.
Relationship
If the problem persists, talk about the relationship ? what's happening to us, and why does this keep recurring. Relationship concerns are bigger than content or pattern. The string of disappointments has caused you to lose trust in the other person. You doubt his competency, you don't respect or trust his promises, and it's affecting the way you treat one another.
Clearing the air
Jane and Bob make communication work for them by being clear about their expectations as well as about problems that come up. You need to do the same. Don't be vague!!! Be specific about what you want and by when.
Vague: "I need this finished right away." Clear: "I need this research document complete and to me by Wednesday."
Vague: "It's important for you to play well with the other departments." Clear: "In order for your department to work effectively with _____ department, you need to discontinue bad-mouthing or gossiping about the ________ department and their problems to your staff. Discuss any issues you have with that department head or with me."
Don't assume that because you made a statement or request the other person has agreed. Ask her! "Monica, I'd like this project completed and results to me by next Thursday. Is there any reason you can't deliver it by then?" Confirm with her that she not only will deliver what you requested, but also by the date needed.
Tying it up
At the end of the conversation, ask the person to explain to you what he believes you want. This provides you the opportunity to make sure he heard you correctly, and, if not, to change or modify what he thinks.
Often, the gap between your request and what you receive is because of misunderstandings about the specifics.
Armed with the CPR (Content, Pattern, and Relationship) and understanding the necessity of being clear, Jane and Bob have the tools to build and maintain an effective work environment with individuals who understand what's expected of them.
Both John M Reisinger & Linda Finkle are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
John M Reisinger has sinced written about articles on various topics from Marketing and Communications. About the author: John Reisinger can help you develop remarkably . Transform your conversations at home a. John M Reisinger's top article generates over 1000 views. to your Favourites.
Linda Finkle has sinced written about articles on various topics from Flirting Tips, Information Technology and Food And Drink. Linda Finkle, founder and CEO of , works with innovative leaders around the world who understand that powerful cross-functional communication is the strongest. Linda Finkle's top article generates over 27100 views. to your Favourites.
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