Individuals born between 1977 and 1994 are considered Gen Y and make up about 25% of the U.S. population. This group is generally idealistic, optimistic, and patriotic. They consume media in extremely fragmented ways, representing the next big wave in our demographic makeup.
Gen Y consumes media differently than earlier generations. Communicating with them through traditional marketing channels can be difficult. So, how can you reach this group, communicate your message, and get them to take action?
The answer is more traditional than you think. In combination with online marketing, direct mail is one of the most powerful ways to market to Gen Y. According to a recent study conducted by InnoMedia, NuStats, and Vertis, 87% of Gen Y bring in the mail the day it's delivered. 73% of Gen Y retail direct mail readers have used coupons received in the mail. Gen Y consumers rate 75% of the mail they receive as valuable.
To reach Gen Y with direct mail, there are number of basic marketing practices you should keep in mind. Before discussing these tips, realize that your direct mail efforts can always be supplemented with online marketing in the form of targeted site advertising, key word buys, or perhaps giving consumers a reason to visit you online via email (contests, sweepstakes, discounts, etc.).
Direct Mail is most effective when you understand your audience, time your campaign appropriately, provide a compelling offer, and develop a relevant message.
Audience
Knowing your audience is essential for the success of any direct marketing campaign. Having information about Gen Y in general terms is a place start, but you need to dig deeper and develop a fuller understanding of the segment. You should know what motivates them, what their greatest pains are, their latent needs, and what products or solutions they currently use. Once you've gotten to know your audience, other marketing criteria can fall into place.
Timing
Communicating your message at the right time can make all the difference in your marketing results. Selling tax software immediately after April 15th won't produce the results you're looking for. Therefore, you need to have an understanding of your audience's timeline and when they are in the market to buy your product or service. Be sure to reach them with enough time to respond to your offer, but don't leave it open ended.
Offer
Many consumers need a reason to buy, especially Gen Y’s who are normally skeptical. Your offer should provide some benefit to the buyer as well as provide some level of comfort in moving forward with a purchase. This can be in the form of a satisfaction guarantee or something similar. One great technique is to place your offer on the outside of the envelope that contains your marketing materials. This can help to differentiate your mail and get your envelope opened by prospects.
Message
Your message needs to resonate with prospective buyers. Do you understand their needs? Have you communicated benefits as well as features? Are you solving a problem for them? Have you provided a simple, yet compelling message? Many direct marketers talk about the "long" letter versus the "short" letter. There are a number of studies that validate the use of both long a short letters in direct marketing pieces. As long as your message resonates with buyers, it doesn't matter how long it is. Be sure to test your messages on an ongoing basis.
If you're marketing to Generation Y, use direct mail in your marketing mix. Individuals in these groups respond to direct mail. Keep in mind however, that a direct marketing piece should be supplemented with other forms of marketing - Internet marketing, search engine optimization, advertising, etc. Direct mail is your key to success with Generation Y when used as the main vehicle for your marketing campaign.
Generation Y At Work
Generation Y (aka iGeneration, Google Generation, Millennium Generation, and the Boomerang Generation), have grown up in a world of diverse Internet resources. If you want to bring out the best in your Generation Y workforce you may have to begin by letting go of traditional methods in favor of a more creative approach.
According to experts, Generation Y workers were born generally from 1977-2002. Their force is almost 80 million strong out numbering the Boomers by approximately 1 million. In a recent survey conducted among hiring managers and Human Resource professionals, across all industries, the generation gap is more pronounced in the areas of communication styles and job expectations in the workplace.
The business world as we know it is changing. As the skilled Boomers retire, companies will have to go the extra mile to replace them. Gen Y workers will have a huge impact on the workplace. An inaccurate description of this group is since they have been pampered their whole life they are lazy.
They are not only high maintenance but high performing as well. This generation of workers comes computer literate and high tech ready. In addition they have very high expectations of themselves.
Employers are scrambling to implement new policies and programs that appeal to the new workforce. Those managers that hold steady to old belief about the workplace and how work is done in the business world-will find themselves out of jobs.
There is still much to be learned about this new cohort of workers but here's a start on some basic principles to keep in mind.
Recruiting - Gen Y are civic minded and socially conscious and very aware of the world. They volunteer and feel personally responsible for making a difference in the world. Gen Y is all about choices and meaningful work and social networks. Don't be put off by the tattoos or piercing, those are considered stylish and/or spiritual.
Motivate - They like to have choices focusing on output not method. They'll get the job completed according to the deadline but will resent being reminded to. Members of Gen Y are not obsessed with work. Although they want to make good money, it is not what motivates them.
You will find social networks of friends are their preferred environment and they love to be decorated with their iPods, BlackBerrys, and laptops. Realizing anything is possible they are determined to live their best lives now.
Retain - Gen Y is known for gender bending. When creating new policies list the benefits with out assumptions as to which gender will use them (eg. maternity leave). Don't be surprised to find they need flex time to compete in some extreme sports activity or to travel.
Expanding their experience, education, and mentoring are important to this generation. This young workforce will job-hop when they see no other choice.
They have a reputation for experiencing boredom and frustration with slow-paced environments, traditional hierarchies, and slightly outdated technology. Telecommuting programs are in great demand allowing Gen Y to work remotely.
They are also likely to be boomerang employees. Those who leave and come back, will return knowing the company and culture and bring a new perspective and institutional knowledge which will be an asset.
Trying to keep up with their demands could send any company into a frenzy but remember workplace diversity is not just about culture: it's about the way people think. Expect to get professional consultation to transform your organization and coaching for your managers. This generation is very different from any other generation the workplace has seen.
Unlike Boomers who lived for their careers, today's young workers are more interested in making their jobs accommodate their families and personal life. They place a high value on self fulfillment.
As Bruce Tulgan, author of Managing Generation Y, says, "If you thought you saw a clash when Generation X came into the workplace, that was the fake punch. The haymaker is coming now."
Both Michael Fleischner & Michelle Simms are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Michael Fleischner has sinced written about articles on various topics from Cover Letter, Banner Advertising and Search Engine Marketing. Michael Fleischner is the founder and President of MarketingScoop.com. With more than 12 years of marketing experience, he has appeared on major media including the TODAY Show, Bloomberg Radio, and more. Visit. Michael Fleischner's top article generates over 49500 views. to your Favourites.
Michelle Simms has sinced written about articles on various topics from Credit Loans, Generation Y and Leadership. Copyright 2007 Michelle P Simms, personal development coach. Her ideal client is not defined by a specific profession, but by the passion they have to grow personally and professionally.. Michelle Simms's top article generates over 1300 views. to your Favourites.
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