Research indicates that Emotional Intelligence (E.I.) ? how we handle ourselves and our relationships ? can determine success more than I.Q. In fact, E.I. may determine as much as 80% of a person's life success. Cognitive ability or what we call I.Q. is only about 20%. Quality leadership training is a combination of E.I. and cognitive ability.
More specifically, Daniel Goleman (along with two E.I. researchers: Richard Boyatzis and Annie McKee) explains the role of E.I. in leadership in Primal Leadership, Realizing the Power of Emotional Intelligence (2002). They found the most effective leadership and management styles work through emotions which evolve from the limbic system in the brain.
The limbic system is responsible for sending information to the prefrontal lobes for analysis and decisions. This system is an open-loop design which means other people can and do change our physiology by altering our hormone levels, cardiovascular function, sleep rhythms and immune function. A leader's primary task is to drive emotions in a direction which has positive impact on motivation, strategy and productivity.
Since emotions are at the heart of effective leadership, the key to being an effective leader lies in learning to handle yourself and your relationships in a positive manner. Emotional Intelligence competencies include:
? Self-awareness
? Self-management
? Social awareness ? empathy
? Relationship management
Important new research clearly indicates that we rely on connections with others for our emotional stability and motivation. Who is the most likely person employees will be watching? The leader of a group has the strongest impact because people take emotional cues from the top which ripple throughout the organization's emotional climate. In addition, it is not just what another does but how it is done that registers in our limbic system.
Our emotions automatically shift to match the person we are with, even if the contact is nonverbal. This is called "entrainment" and can take place in a couple of minutes in some situations. The more cohesive the group, the more likely moods will be shared ? positive or negative.
A Yale study on moods found that moods influence how effectively people work. A primary factor in how well an organization functions depends on how the leaders manage their moods. We know upbeat moods increase cooperation, fairness and business performance. Cooperative and harmonious groups reflect a higher expression of every person's best effort and ability.
Furthermore, how people feel about working at an organization (the climate) can influence productivity. Low morale and lack of cooperation predict high turnover and lower productivity. In addition, distress and worry decrease mental abilities and E.I. This makes it difficult to read the emotions of other people accurately ? a skill necessary for empathy.
In addition, research indicates that the emotional state and actions of leaders set the climate. They create the conditions that determine the employees' ability to work well. In general, leaders need to be more supportive and empathetic as work becomes more emotionally demanding. When leaders are negative and unmotivated, there is anxiety and dissonance which undermines morale. When leaders are out of touch with the feelings of employees, they create dissonance. This causes people to feel off-balance, be easily distracted, and perform poorly.
In contrast, emotionally intelligent leaders create resonance or harmony. Resonant leaders rally people around a worthy goal. They are self-aware, in touch with the truth about themselves and their feelings. They use self-management to express emotions appropriately and are able to empathize with others. Without empathy, resonant leadership is impossible. When leaders are energetic and enthusiastic, an organization thrives.
The most effective leadership and management style will use a combination of Emotional Intelligence and cognitive ability. While cognitive ability tends to be set, E.I. is learned through practice, feedback and repetition over time. Although learning to improve Emotional Intelligence is self-directed, it cannot be done in isolation.
Coaching is an ideal way to provide a safe context for change to occur and to better prepare people to be resonant leaders. Some leaders find it difficult to get honest feedback as they are promoted into management positions because employees instinctively want to please their boss and are hesitant to give negative feedback. This can decrease self-awareness and effective leadership development. The coaching process provides essential feedback for continued awareness and skill building.
In summary, to effectively lead and manage relationships, leaders must continue to:
? be self-aware
? manage themselves appropriately
? have empathy with their employees
Leaders need a safe space for learning and feedback which is focused on emotional and intellectual learning. Change occurs through a process which affects individuals, teams and the organization's culture. Coaching supports and enriches the process.
Copyright (c) 2007 Maurine Patten
How To Improve Emotional Intelligence
It's like that cartoon of the girl saying, ?Oh, I knew I forgot something. A career!? Well, in this case, we become aware that someone, somewhere along the line forgot to tell us how to be smart about our emotions. At least in words we could understand!
But then again are you or are you not ?smart? about your emotions? You see we don't even know how to assess how we are with our emotions. It simply hasn't been talked about in ways that makes sense and would allow us to use the information we receive.
If someone says, ?You're too reactive,? what does that mean? In relation to what or to whom? And aren't they usually talking more about themselves? Usually they mean ?You're more reactive than I am? or ?You're more reactive than I'd like you to be.? They may be the kind of person who could have a firecracker go off next to them and not ?react,? but what does that mean in relation to their ability to function and relate? Not much!
And then the next day you'll have a pounding headache, or have been up all night with the baby, and fail to respond immediately to a comment someone makes and they'll say, ?Why don't you respond? You just sit there.?
One standard for judging your emotional intelligence skills would certainly be how well things are going for you at work and at home, because our EQ is more important to our happiness, success and health than our IQ.
POSITIVE FEEDBACK LOOP
The people I've worked with in Emotional Intelligence take to it immediately. There are immediate applications to their life they try, and the results are positive, so there's an excellent and immediate feedback loop that keeps you motivated and improving.
One of the best things about it is that you learn the tools, and then the applications are all around you. No matter what situation you're in, or what circumstance, increasing your Emotional Intelligence skills will help. You'll become more aware of what's going on around you ? the things you couldn't quite ?grasp? before. You'll also become far more knowledgeable about what's going on with other people, and isn't that always the most difficult thing to figure out?
COMPETENCY EXAMPLE
Here is an example. One of the Emotional Intelligence competencies is emotional expression. It's important to understand that 90% or more of any person's emotional expression takes place nonverbally. That means ? ta da ? you need to increase your skills in being able to notice and INTERPRET nonverbal behavior. This means the expression on the person's face, how they sit, how they walk, their tone of voice, their silences, and other important ?clues? as to how they're feeling.
Why is this important? They may be telling you how they think, but how they FEEL is what's going to influence what action they take, whether they buy the product, whether they hire you, or whether they marry you.
AT-WORK APPLICATION
If you are charged with motivating others, you must be able to communicate well, and you must be able to read their nonverbal communication. Motivation is a feelings thing, not a thinking thing. If you can connect with what's important to the person you're dealing with, or connect everyone to an idea or mission they can feel strongly about, you will have your motivation.
At the same time, you need to be able to read the level of the ?buy in? from the other person. They may say they're going to do the project, call the person, raise the annual fund 100%, buy your product, or give you a promotion ?some day,? but, since 90% of most communication is nonverbal ?wouldn't it be better if you have studied Emotional Intelligence?
AT-HOME APPLICATION
Our work is important to us, but our home is where we live. If your relationships at home aren't going well, nothing at work will matter. And the sad thing is, most of the time if you aren't getting along at one place, you aren't at the other. Why? Because we don't leave ?ourselves? behind when we leave for work in the morning. We are our emotions, and they go with us.
This is not to say the applications are the same ? because an intimate relationship is different from a work relationship, but only in some areas. Increasing your intimacy and parenting skills is part of emotional intelligence. Couples who communicate better have better marriages, and one of the best things you can give your children is knowledge of Emotional Intelligence and good modeling of emotionally intelligent behavior.
MULTICULTURAL APPLICATION
Walk in any office today, or any family gathering, and you are going to have people from different cultures, yes? This means you can no longer predict how people are going to behave. In one culture, you show up on the hour. In another culture, you show up 15 minutes late. In still another, it's an hour late. These cultural differences affect our daily lives more all the time, and strong Emotional Intelligence skills are required in order to manage them.
BEING IN THE KNOW
As more people learn about Emotional Intelligence, it's going to be important that you stay in the loop. Get in early. It's the emotionally intelligent thing to do!
HOW TO LEARN EQ?
One of the most important things to understand about Emotional Intelligence is that it can't be learned ONLY be reading. There are Internet courses you can take, and books and ebooks you can read, but you need to work with someone such as a certified Emotional Intelligence coach who can guide the learning process.
It's difficult to change something you can't see clearly ? and we don't see ourselves as others see us!
Yes, time usually brings improvements in the area of Emotional Intelligence, but you can greatly accelerate the learning curve, with great benefits to your life.
HOW TO BEGIN?
Taking an EQ assessment is a logical starting point - http://tinyurl.com/z94t . Don't be surprised to see that you're better at some competencies than others. The ones you are lower in can be raised, because Emotional Intelligence can be learned.
Both Maurine Patten & Susan Dunn are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Susan Dunn has sinced written about articles on various topics from Emotional Intelligence, Flirting Tips and Emotional Intelligence. Susan Dunn, MA, EQ Coach, , mailto:sdunn@susandunn.cc. Your success is my business. Individual c. Susan Dunn's top article generates over 40500 views. to your Favourites.
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