Tip 1: You will have less likelihood of sales success until you isolate and address those Hidden Weaknesses that will put the brakes on a sale person's ability to improve. In order for sales development to be effective you must evaluate a sales person for those weaknesses, which are the opposite of selling strengths. The difference between can sell and will sell will lie in the number and the intensity of these hidden weaknesses. For example the sales development of Jim will always be below expectations because he has a hidden weakness called responsibility. This weakness will manifest itself as excuse making. This manifestation makes it literally impossible to develop this person due to his resistance to anything new being worthy of existence in his world. In his mind sales development will not work and he will tell you a million reasons why it will not work.
Tip 2: Successful Sales Development means knowing the difference between selling strengths and selling skills and being able to develop the sales person successfully from this information. Selling Strengths the opposite of hidden weaknesses are the most heavily weighted criteria for sales success. Strengths are usually internalized and will surface under pressure. Selling Skills are more in alignment with aptitude and under pressure may or may not surface. The value of skills lie in the ability to predict which mixture will make a sales person a Hunter, Closer, Qualifier, Farmer, Account Manager or the opposite Timid, Intellectual or Ambassador. For those interested in sales development be careful not to use an instrument based primarily on aptitude, personality, psychological or behavior results because you only will get a can sell result as opposed to a will sell result.
Tip 3: Know how much time, energy, effort and resources to invest in your Sales Development initiative in order to justify your return on investment. Until you know the growth potential of each individual in your team and in addition the growth potential of your entire sales team then any time spent in sales development for that team is a gamble. Growth potential tells you what kind of return you can expect on the time money and energy invested. It is calculated by adding ones selling strengths plus selling skills minus their hidden selling weaknesses You will also want to know how to customize growth potential by various exceptions derived from how you go to market, plus how you manage and compensate. In addition with the right evaluation instrument you can measure this growth potential number at various stages of your sales development initiative to justify its continued existence as opposed to guessing is this working?
Tip 4: Do not enter into any Sales Development initiative until you consider the role sales leadership will play. One constant is certain; the success of any sales development initiative is like a three-legged stool. The three legs are first the sales people second the sales leader and third the business advisor one employs. Unfortunately most sales development failures occur at the sales leadership level. The reason for that failure is one the inability to consistently execute the five necessary ingredients for success at that level. These five elements are, growing the sales team, inspiring the sales team, holding each individual in the team accountable for activities and behavior, recruiting for super stars and coaching. The second challenge from the leadership role comes from the Executive/Owner level. Either the support for the process is lacking, not understood or very little patience is available so it is constantly being tinkered with or changed before it has an opportunity for success. One thing to remember sales development is a slow, steady methodical process because you are dealing with every element of change at all levels.
Tip 5: No Sales Development initiative will be successful until it is customized and continually reinforced with a sales fitness component. The most effective way to customize a sales development initiative is by using sales evaluations based on executables that will isolate problems that occur such as these: making unqualified presentations, wasting time due to ineffective selling system, not being able to control the selling process such as the games and lies from prospects, calling on purchasing agents before end user or decision-maker, not getting prospects to agree to make a decision, not developing bonding and rapport early enough, taking too many put offs, not handling people correctly, inappropriate follow up, wasting time with unqualified prospects and too many unqualified quotes or proposals.
Interview Tips For Sales
Sales representatives in the travel trade have one thing in common - they're expected to step outside and bring in the business through the door. I remember when I was first hired, my boss said, 'OK, there's the door, go bring in the business!'. In this article, I will offer simple yet effective tips and techniques I used to bring customers in through the door without ever stepping outside.
Having worked as Marketing Executive for a travel agency in Dar es salaam for 9 years AND doing it successfully, I want to share with you how getting customers through the door is not difficult at all when you follow a few very simple, tried and tested steps that I used myself to turn my holidaymakers department into the most talked-about and read-about travel department in town.
Whether your business is new or well established, going out to poach clients from other travel agencies by either undercutting air fares or offering obscene, unsustainable incentives to swing the business your way, isn't only desperate and shortsighted, it isn't going to get you very far. If you're serious about building a thriving travel business, start by first knowing your product; getting to know your customers and attending to their needs in earnest. I will show you a couple of tricks that worked for me time and time again.
After doing the rounds calling on local companies to try and drum up some new business accounts, I realized, after just a couple of months, that it wasn't going to work. But I wasn't going to give up. I was determined to keep my job and to make a success of it. And so I fervently went looking for an angle every other agency had overlooked. I started package holidays to neighboring countries and Indian ocean islands! I published a newsletter that featured the destinations I had handpicked for them, and mailed that out to clients and prospects all over town. It was easy. And because I was the only one doing this, I got swamped! It worked. I finally had them coming through the door.
And now I'll give you a few tips on how I made them feel special when they stepped in.
If you haven't got the information your customer wants on the destination they want to travel to, offer to find the information and have it delivered to them. I used hand-written complimentary slips popped in the post or delivered by messenger to send information to them ... with perhaps a brochure or price quote attached. You know what I'm alluding to? The personal touch! It works wonders every time. Just because you don't have the information they want at your fingertips doesn't mean you're going to lose the business. Stay calm. Don't panic. Uncertainty can lose you a customer. Promise to deliver the information they need. They won't think any less of you. On the contrary, they will appreciate your offering to help... not to mention your sincerity.
Here's another tip: pay attention to your customer. Hold all calls, and don't make eye contact with other customers whilst attending the one in front of you. Sometimes they would use that window to make an attempt to jump the queue. There's nothing wrong with acknowledging their presence with a nod and a smile, but don't indulge them. Concentrate on the person sitting in front of you. And please, stay calm. You have to appear 'in control' for them to have confidence in the travel rep they're dealing with. It's all about stage management.
So: the next time you're getting all stressed out over your job in the travel trade, remember to stay calm and put your customer first. Prospecting for new customers, in this industry particularly, isn't as simple as ABC. Look for an angle your competitors haven't cottoned on to and exploit that to your advantage. But remember: the personal touch and attention to detail is absolutely critical to your success in the travel industry.
Both Ted Gulas & Anthony J. Namata are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Ted Gulas has sinced written about articles on various topics from self improvement and motivation, Education. Ted Gulas has been holding development classes for over 20 years. Click here to view his website
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