Employees often do not lend their full cooperation and support because they are of the opinion that they will lose their jobs after Lean Six Sigma is finally implemented. Some employees may also think that they may be asked to work more or shoulder multiple responsibilities; as such, they often resist the changes being suggested.
Such confusion reduces employee morale, something that needs to be addressed as soon as possible if the implementation is to be completed within the stipulated time and costs. Explained below are some of the techniques that can be used for turning resistance into support for Lean Six Sigma.
Determining The General Mood Among Employees
First, the objective should be to find what exactly are the employees making of the proposed changes. It is obvious that different employees will have different views on the subject, but since it would not be feasible to consider everybody's viewpoint, it would make sense to identify a general thought pattern that is apparently affecting the majority. For gauging the general mood, the organization can make use of questionnaires or conduct personal interviews of a selected group of employees.
However, this needs to be done in a proper manner because employees generally fear that what they say can be used against them. To make employees more comfortable and to get the truth from them, it is necessary to make it clear to them that whatever they say will be kept confidential and will have no affect on their immediate job prospects. Further, the organization also needs to ensure that such communication is made by a senior person who commands the respect and admiration of the employees. This is necessary because it is highly unlikely that employees will believe somebody with whom they are not familiar, especially if they think that their jobs are at stake.
Communicating The Facts Through Training
After identifying the main conflict areas, management can plan and conduct specialized training sessions that aim at clearing common confusions and making the employees more comfortable with the idea of change. The employees need to be informed with the help of hard facts and figures so that they start believing in the necessity and importance of the changes being suggested. After the initial introduction, the organization needs to provide the requisite level of training to employees depending on the type of responsibilities they will be required to shoulder after the Lean six-sigma implementations are over.
Employees react indifferently at times, especially when their jobs are at stake, but this does not mean that they do not have a rational mindset. Employees know what is good or bad for them; all they need is proper communication and training that will make them more comfortable with the proposed changes and allow them to embrace new ideas being brought about by Lean Six Sigma implementations.
Lean Manufacturing Six Sigma
For proof, you just need to have a look at some of the relatively smaller businesses such as a packaging firm that might have implemented Lean Six Sigma.
For better understanding, we'll focus specifically on this particular industry and find out exactly how it is benefiting from Lean Six Sigma.
Packaging Materials: A Major Contributor to Overall Costs
In the packaging industry, packaging materials are like raw materials - and as such, contribute significantly to the overall packaging costs. However, that should not be a cause for concern because if a packaging firm were able to make even a small percentage change, it would result in a significant reduction in overall costs.
Additionally, since the packaging company will only be required to concentrate on a single cost component, the probability of achieving the desired results will increase dramatically. These are the very reasons why the packaging industry is nowadays becoming increasingly dependent on Lean Six Sigma. Lean helps because it streamlines the existing packaging processes, allowing businesses to make the best possible use of existing manpower.
As processes become more and more streamlined over time, businesses will no longer be required to hire additional manpower, something that automatically results in huge cost savings.
Depending on existing market demand, businesses can also launch retrenchment schemes once the desired level of efficiency has been achieved using Lean Six Sigma.
Maintaining Quality: The Primary Client Requirement
Clients of packaging firms expect and demand the best possible quality in the least possible costs and this is why most packaging firms have implemented Lean inside their organization. Lean helps because it is designed for the very same purpose (i.e. reducing costs without affecting the quality of the final outcome).
This becomes a possibility because Lean stresses conducting detailed analysis of all the components or say raw materials that might contribute towards the making of the final product. The analysis is done to find which components affect the quality the most and others that only play a minor role. This helps because it allows packaging firms to allocate the available funds mostly to the major quality determinants and spend relatively less on peripheral components and inputs that may not be contributing much to the overall quality of the final outcome.
This eventually results in significant cost savings, especially when a packaging firm takes adequate care to ensure that the Lean analysis is done in the prescribed manner. Inability to do so can adversely affect quality and undermine the very significance of Lean principles.
Lean is a complex system obviously because it aims to achieve that perfect balance of quality and low-cost operations. To get the best results and to avoid Lean disasters, it is recommended that only the experienced Black Belts be given the responsibility of implementing Lean projects, especially in the highly competitive packaging industry.
Tony Jacowski has sinced written about articles on various topics from University, Six Sigma and Information Technology. Tony Jacowski is a quality analyst for The MBA Journal. Aveta Solution's Six Sigma Online offers online and certification classes for lean six sigm. Tony Jacowski's top article generates over 90500 views. to your Favourites.
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