Six Sigma in the software industry must have caused a few eyelids to bat in its early days. Six Sigma in manufacturing is completely understandable. For the same logic to apply to software products, it still has a long way to go to establish itself. However, for the moment it is safe to assume that there exist factors within the software industry that contribute to the shift that we discussed above. This also makes way for examples such as constant changing tools like hardware & software, decline in adherence to procedures, etc.
Level of CMM? At Which Six Sigma Can Be Applied
Six Sigma needs to be applied a bit differently when it comes to software service companies. For a company intending to streamline their processes, Six Sigma contributes well by way of helping to refine the mechanism.
It may not seem too practical to talk about defect-free processes so that you can begin implementation. The need here is the road map for organizations to work on defect control targets in stages. CMM level 1 and level 2 companies may find Six Sigma to be ideal to augment their framework application procedures for defect reduction. Levels above 3 will have attained the maturity levels sufficient for immediately implementing framework of measurement practices and will proceed further. At the mature levels of CMM 4 and 5, you can establish the complex metrics of ?true? Six Sigma to maximize leverage.
Techniques of Six Sigma for Software
As with manufacturing, the fundamental step is to begin with ?the customer is always right? approach. You can use a number of metrics, tools and charts to define customer specifications for critiquing and analyzing various parameters such as cost, quality and schedules at different levels.
There is no reason why Six Sigma will not go beyond cosmetic improvements and changes in the software industry. The ?goal questioning metric? or GQM, may be made use of in combination with other tools. The GQM technique combines well with the DMAIC model of Six Sigma. This is especially helpful, especially with Six Sigma being more focused on data- driven techniques.
However, you must keep in mind that when applying Six Sigma in your organization, it is necessary that suitability of a chosen tool or technique is established beforehand.
The Big Question
The big question as to whether Six Sigma can really be applied as successfully in the software industry as it was to manufacturing is still being debated. The real challenge is to see if it can be implemented without reinventing the wheel. There is also disagreement among leaders in the software industry about the need for Six Sigma.
One possible solution is that the proven processes of CMM, PSP and ISO can always contribute while Six Sigma can be used a complimentary tool.
Lean Six Sigma Software
By leadership here we don't mean only the top rung people. Usually people have a misconception that a CEO or the president or the COO of the company needs to have a visionary leadership quality to take the company to the peak of the success. However it needs to be mentioned here that Leadership commitment is a trait that should be present in every leader whether they are team leaders or the CEO's or much-recognized informal leaders.
The Importance Of Informal Leaders
The informal leaders are the most recognized and highly influential leaders in a Six Sigma project. The presence of quality leadership commitment trait in these informal leaders is very much essential for the success of any Six Sigma strategy. For better understanding the informal leaders can be categorized into three main groups: connectors, mavens and sales people.
Connectors: They are those individuals in a business unit who have a knack of naturally building a rapport with any employee, client or customer. They should be the first in line to be identified for implementing a Six Sigma strategy because they are the very heart of influence who not only knows other people but are also very active in performing introductions and constructing a network through referrals.
Mavens: They are the ones who are responsible for connecting employees with the technology that is being utilized in the business. Technological changes are a big affair and since they are at the core of the technological changes and new introductions, it is a wise decision to make them a natural part of the implementation team.
Sales people: They have the widest network and connections with all the departments in the business units. They are also the people who look into the money matter more than the others. So if they are made to understand that Six Sigma can be a path to their personal gain they will help to spread this method throughout the departments.
The role that is played by these informal leaders is of vital importance to the business. In fact, informal leaders are irreplaceable and for the successful implementation of any Six Sigma strategy, active participation from these informal leaders is required. The informal leaders look into motivation, application and practicality element that are the most essential factors for a successful introduction and maintenance of 6 Sigma strategies. These leaders also look into other important matters as well such as preventing alienation, confusion and resistance that usually arise with the change in the processes of the business.
Informal leaders are a very integral part of Six Sigma implementation and maintenance team and keeping them out of the loop of the team means sure failure of the strategy. Besides, informal leaders will resent being out of the major activity loop and will not extend cooperation in the areas they excel resulting in the lack of procedural influence. Therefore you should have well trained informal leaders. Occasional hiring of Black Belt trained informal leaders will also give an impetus to the successful implementation of Six Sigma strategy. In other words, they are the people who will help to get the ball rolling as well as rolling in the right direction.
Tony Jacowski has sinced written about articles on various topics from University, Six Sigma and Information Technology. Tony Jacowski is a quality analyst for The MBA Journal. Aveta Solution's Six Sigma Online offers online and certification classes for lean six sigm. Tony Jacowski's top article generates over 90500 views. to your Favourites.
Benefits Of Coral Calcium The body naturally takes in vitamin D from the sunlight as well as fish, meat, eggs, and fortified milk