I feel a need to go back to the basics. After years of hearing the phrase high volume merchants, I still encounter some perfectly running businesses who have not acquired their own high volume merchant account. When I tell execs about the possibilities it offers, they say they will consider applying for one. It seems to me that these businesses have reached their equilibrium, and at this point wish nothing but to maintain it. I say otherwise. Equilibrium in business is death. Seek constant disequilibrium -- that's a way to survive. We all live in a cycle and once this cycle becomes static and reaches plateau, there's nowhere else to go but down. Right, Tom Peters?
WHAT'S YOUR BEEF?
My friend is downright frank with me. He says it has nothing to do with equilibrium. It's just that these businessmen haven't caught up with the trend of accepting credit cards online. Sure they accept credit cards, apart from the usual checks and the occasional debit cards, but they only use a POS and other manual processing equipment. And even though they've heard of virtual processing, they are iffy about applying because of the high incidence of fraud associated with it.
HIGH VOLUME IS NOT HIGH RISK?!
So maybe they have not educated themselves well enough about high volume merchant account. Or maybe they got it wrong. Let me just make it clear. Some of these execs may have even mistaken high volume for high risk. This is kinda funny. HIGH VOLUME identifies itself uniquely from all other high risk merchant accounts. How? By the mere fact that it doesn't have to involve so-called illegal activities like gambling, pornography, etc. High volume simply means your business transacts from a minimum of $10,000 USD monthly to maybe $10 million USD and even exceeding that.
If your sales are considered high volume and you're still not enrolled to a high volume merchant account provider's services, where have you been hiding?
Now, let me list down the benefits of having a high volume merchant account:
1. VIRTUAL TERMINAL
Once the merchant account is up and you are ready to accept credit cards, it's likely that your provider will let you process checks and other forms of payment using a virtual terminal. If you do the math, not only will you preserve the old-age functions of your business, you will also likely quadruple your sales as soon as you acquire your virtual terminal.
2. SAVINGS AND REDUCED RATES
High volume merchants profess that the new account has helped them save thousands of dollars per year, with discounts and promotions. Moreover, if your business is considered high risk and you're enrolled in an offshore bank, you get the privilege of reduced tax and non-governmental interference.
3. STATEMENT/ACCOUNT HISTORY REPORTING
Keeping count of your transactions whether it's daily, weekly, monthly, or yearly is extremely valuable to your business. Account providers ease your burden plus give you quick access to your account statements if you wish to view it online.
4. PROTECTION FROM FRAUD
It's mere common sense to apply only for a high volume merchant account that offers protection from fraud. This is the number one reason why some merchants don't want to take the first step towards application. A sophisticated system like SSL or 128-bit database encryption will ensure no identity theft will happen. This results in less chargebacks.
5. SHOPPING CART
How you do your business remains the same except that your customers will find more ease in buying your products and services. For a discussion of online shopping cart, see "Streetsmart Tips in Choosing Your Online Shopping Cart".
Bottom line: It simplifies your business process. Of course, if you can't help but be dubious, you always have an alternative: Buy your own payment gateway system. In the end, the real underlying benefit of acquiring a high volume merchant account is that pretty much all the investment that you put returns to you and in the long run, will reduce your costs while exponentially helping your sales increase.
Non Profit Merchant Account
A lot of folks see PayPal, ClickBank and other third-party agents as the optimal method of doing business excluding a Merchant Account. This view is substantiated because there is usually no application process, and a few companies, PayPal for example, do not have any fees up-front. This feature boosts their appeal to "shoestring" start-ups and companies that deal in online (digital) products. A bargain is not always the 'cheapest' product.
Why don't we discuss the real differences between going with a third-party company (such as PayPal) and setting up a merchant account of your own...
1. A regular merchant account will charge between $100 - $250 initially to set up, a minimum monthly fee (minimum charges incurred) of $25 and $5+ to send out statements. These companies will bill you somewhere around 1% to 4% or even more per transaction (discount rate) - this varies with your business type - and a majority also use some kind of flat-fee for transactions. These fees range from $0.05 to $0.25
In contrast, PayPal does not charge a set up fee. They do have a 2.9% discount rate and charge 30 cents for each transaction. CC Now lacks fees except a 9% per transaction charge. ClickBank's set-up fee is $49.95. They charge no monthly fee, but a transaction fee of $1 in addition to 7%. DigiBuy has a set-up fee of $29.95 and no monthly fee. They do charge 13.9% or $3 per transaction (you pay the larger fee).
To better explain the fees involved, essentially, as soon as you build up a noteworthy sales volume ($1000/month or more), the costs involved with utilizing companies such as ClickBank, CCNow and DigiBuy far exceed what you would pay for a true merchant account that really works with your business. The advertised discount rate is normally where most of the money is used anyway, and this is how third-parties usually take in all their money.
PayPal, however, has a quite affordable discount rate, and the sole extra charge incurred for a regular account is the 30 cents transaction fee. In fact, if the average charges of a traditional merchant account are compared with PayPal's strictly from a "numbers" standpoint, the only time it is less expensive to use a merchant account is if your transactions are upwards of $50,000 monthly.
This perspective is only taking considering the actual numbers involved - and not any other variables that crop up when conducting business online, or offline...
2. Initially, it seems like PayPal is by far the better choice. Their low discount rate and transaction fees are without equal, and there is almost no entry impediment. You can start a PayPal account at no cost in a few minutes, and you are able to begin taking payments the moment your details are verified. For some small-time sellers and internet entrepreneurs, PayPal is just the ticket.
However, there are huge shortcomings that are not disclosed in the black and white contrast table that deals with cash - the value of the service could be different after you understand the following:
a. Many times these alternatives don't deal with support requests quickly; there have been times that delays persisted for several weeks.
b. Paypal does not give you access to your customer's credit card number, neither do any of the other third party service bureaus
c. A great majority of the alternatives cannot calculate shipping charges and taxes in their shopping carts
d. Some other companies are only serviceable for large profit-margin sales because of the expensive charges per sale (eg. DigiBuy charges 14% per sale which is huge)
e. Many alternatives to the merchant account lack a shopping cart altogether (eg. ClickBank), while like Paypal's is crude to say the least
f. PayPal has been known to shut down accounts and freeze funds - without warning - based solely on the hunches of employees that feel that vendors have violated their terms of service.
g. If you're especially accomplished at marketing, and if you render an ample amount of sales during a launch - you should not be startled if your account ends up being "red-flagged", frozen and audited. And this will take place, once again, without warning.
In comparison, this is what you can anticipate from a merchant account:
1. If you are processing sales online, you will have the ability to enter your merchant details into an easy to use, uncomplicated menu-driven (shopping-cart) interface/gateway - and there are several that are readily obtainable, even free ones such as OSCommerce. These are is simple to use by potential clients, and all-inclusive in terms of assembling crucial data
2. You can allow you to modify the shopping cart to fit your precise purpose including the shipping costs and taxes
3. It will show you your clients' credit card numbers to make tracking, refunds, etc. easier.
4. It will assist you in fully automating your business's payment processing
In other words, when you are starting out and your sales volume is low, a more cost-effective approach could be to use services like PayPal. However, when your sales increase - or if you desire more control over your ordering process, at the same time saving cash on higher sales volumes, a merchant account is a better choice.
In conclusion, if you're sincere about making your small business succeed, you will sooner or later need to obtain a merchant account. It's more cost effective, and you have much greater control over the money being processed.
Both Gerri Bryce & Chris Rempel are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Gerri Bryce has sinced written about articles on various topics from Customer Service, Finances and Online Business. Gerri Bryce is a versatile technical writer specializing in general web content copywriting and consultancy for finance and
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