It is apparent that many organizations today are making the decision to outsource. In today's global marketplace outsourcing has made itself accessible to many organisations on a national and international level. The decision to outsource is often made in the interest of lowering firm costs, redirecting or conserving energy directed at the competencies of a particular business, or to make more efficient use of worldwide labour, capital, technology and resources.



A business organisation is a combination and synchronization of many departments working together towards a common goal. Some of these departments perform non revenue generating and non core activities. Outsourcing the non core activity department's work or the non revenue generating jobs can lead to immense benefits, some of which are listed below.

No company is good at all the jobs. Any organisation is good at its core activity for which it has been set up. Outsourcing the jobs leaves the manpower free enough to concentrate on the core activity and lead the business to development. Further, the company is able to get qualitative work in its formerly weak departments. Outsourcing benefits the organisation for the solutions that are offered using the latest technology that works to stipulated mandatory requirements.

Cost saving factor is another major attraction. To perform all the jobs a company has to invest in manpower, equipment, office furniture and the building. Outsourcing has saved expenditure on all these. This cost saving factor augurs well for a new business venture. For a new business venture, the savings are quantifiable and can be well planned and deployed for encouraging growth. Investment in manpower and other infrastructure is a non quantifiable expenditure and does not look good on the business plans of new ventures.

The time saving factor is one among the major advantages of outsourcing. With the jobs outsourced the management is faced with lesser industrial relations issues and is free to concentrate on winning over the competition. Businesses that work with national and international resources have access to greater skills. Such entrepreneurs are better equipped to meet the changing situations.

Cost benefit is one major advantage that speaks well for outsourcing. But costs are prone to increase, seriously jeopardising well laid out plans. Moreover, the cost involved in managing the distant employee has to be worked out. Security risk is a perceived threat since the inception of business outsourcing. Commercial security and secrecy are put at risk.

The fear of losing control is ever persistent for handling people working in different time zones. In fact, maintaining control has been the biggest problem for employers. Quality control is a virtual necessity. Lack of qualitative work by any department has an impact on the overall performance of the company. Failed outsourced projects carry the potential of damaging a new business greatly and might be a powerful blow to its very existence.

As far as new companies are concerned, it is sensible that they should try out selective outsourcing. Jobs should be outsourced to companies that offer expert services in specific areas. This strategy ensures access to better skilled workforce and a qualitative job guarantee.

Minimizing risks of outsourcing:

• Jobs should be outsourced to the right organisation that is selected after a lot of ground work.



• Entering into contracts is a necessity as it sets the standards, and makes the job more accountable. Further these agreements also solve third party contract terms relating to leasing and maintenance.



• It is necessary to remain in constant touch and hold periodic reviews of the work progress.



• Every company has a different way of working. Consistency should be maintained regarding the work culture.



• Managing employees situated in different countries might throw up unexpected problems. The new entrepreneur should work by planning the future, monitoring and resolving issues as and when they arise. A crisis management plan should be readied to face any eventuality.

Outsourcing can be powerful step towards success but first time entrepreneurs should be careful to whom they outsource and they should carefully weigh the risks involved with their own market positioning.