When it comes to work, you need to think about how you present yourself on the phone and in person. Most of the time you are going to have to make a lot of phone calls regardless. It is the phone call that will make a good impression. If you are too short with them they could think that you aren't a good person to deal with, but if you hold on to them too long, you may end up looking like an idiot. You need to find your medium.
Phone calls are just a part of doing business, but you will want to consider that this is an important part of every business. You will need to learn good techniques for you to have effective conversations.
You first need to make a good first impression. This means that you will answer the phone on the second ring and you need to speak your first words with courtesy and grace. You should always say things like "How may I help You, My name is..." Always watch your tone too. Don't sound like you are dying either. You will want to allow them to think that your day is going perfect even through it's far from perfect. You will want to take an interest in them too, even if you can't help them. Make sure that you ask for their name and how you can direct their call so that they can be the help that they need. Make sure that you are speaking clearly, slowly, and with a lower voice. Don't scream into the phone.
When it comes to putting callers on hold you need to get their permission. This means that you should tell them that you need to get something important in order to help them or transfer them. You will then want to tell them what you are going to do and that it should only be a few moments. People hate waiting, so never leave someone on hold for long periods of time (five or more minutes).
If you are answering the phone knowing that someone has been on hold while being transferred you will want to thank them for waiting and then asking them how you can help them. Don't forget that you will have to introduce yourself as soon as you answer the phone. Keep in mind that they may be hostile, depending on how long they have been on hold, you will want to make sure that you do everything you can to assure them that it was an accident and it won't happen again.
As for transferring a call, you will need to tell them that you are transferring them and to hold on. You will also want to tell the person their number incase they get disconnected. You will also want to do this while keeping in mind that people really don't like being pushed to person to person. You need to do this with much poise and respect. It is important for customer service factors that you always show courtesy to the customers.
There are a lot of things that you will want to do when it comes to the phone, however, make sure that you think about the first impression that you are giving. You may need to adjust your voice, your volume, or the words that you use when on the phone. Keep in mind that you can't see them and they won't be able to get the non-verbal messages that most people will pick up when talking in person. This means that you will want to say what you mean and mean what you say.
Phone Etiquette At Work
Per Spiderman’s creed, “With great power comes great responsibility," children need to be taught early that the telephone is not a toy and that proper behavior is a must for anyone who uses the phone. Parents should always model courteous phone etiquette.
The check list below is a good parenting tool to ensure that children use the phone properly.
Ask to use the phone
To maintain boundaries, it is a good idea to require children to ask before using the phone. Very small children can be tempted to hit the redial button over and over, annoying the person on the receiving end. Older children can while away hours chatting, before parents become aware.
Answer the phone properly
Parents should equip children with a polite greeting for answering the phone. “Hello, may I help you?" or “Hello, who is this speaking please?" are polite salutations and not abrupt like, “Yeah? Who’s this?" Unless the child knows who is calling, he should refrain from identifying himself. If the child knows the caller, (the phone is handed to him, or he recognizes the number displayed on the caller I.D. feature) he should say politely, “Hello, this is “Dan"."
When a child answers the phone and it is for someone else, he should politely say, for example, “Yes my mom is here, one moment please while I get her," and always hand the phone to the requested person. Yelling, “MOM, PHONE!" is disrespectful to caller and call recipient and should be curbed immediately. Suspending phone privileges is an effective method of reinforcing ground rules; time out from phone use gives kids an appreciation for the privilege.
Responding to a wrong number appropriately is crucial. Kids should never give personal information of any kind to unknown callers, including their own names or the names of others in the household. A respectful and smart response to a wrong number is, “I am sorry you have the wrong number," and hang up.
Conversing with a stranger over the phone is dangerous. People who prey on children know how to manipulate them into giving personal information. Parents should teach kids to hang up immediately and without saying, “goodbye," if the caller makes them feel even remotely uncomfortable. After hanging up, the child should alert a parent immediately.
Older children, home alone, should never let a strange caller know. Parents can train children to have an excuse ready, “I am sorry but my father is busy and can’t come to the phone right now. Goodbye." The child should hang up immediately without further discussion. Screening calls is an even safer idea, kids can pick up only those calls where they recognize the caller’s I.D.
Use a polite salutation when placing a call
A child placing a call should identify himself using his full name, “Hello, this is John Jones, is Miranda at home?" is a polite greeting.
Speak so the listener can understand
Kids should be told to use an “indoor voice," and encouraged to speak into the receiver clearly, without mumbling or yelling. Very young children sometimes go silent or trail off when on the phone, so parents should be ready to encourage the conversation or take over. Parents should make sure that the caller is amenable to speaking to a small child, as adorable as kids are, not everyone responds positively to teaching kids to use the phone.
Establish time limits
Phone use is a privilege and parents need to set clear boundaries. Most families don’t allow calls to go out or come in between 8:00 or 9:00 in the morning and 9:00 at night.
Set a reasonable amount of time for children to be on the phone. Preschoolers up through elementary age children are easy to limit, but parents need to be very clear and consistent with time limits for preteens and teens. It is appropriate to take a time out from the phone during the homework block, while eating dinner, or during family time. Cell phone use and text messaging should be monitored to ensure activity doesn’t get out of hand.
Finish the call politely
Little children should be taught to say, “goodbye," at the end of the call, not to just toss the phone down or hang up. As children mature they should finish all phone calls with a polite remark such as, “It was great speaking with you, Grandma." The phone should always be returned to its designated home by the person who used the phone last.
Be respectful when others are using the phone
Eavesdropping, creating background noise, and speaking to or distracting a person who is on the phone, are all impolite behaviors that should not be tolerated. In addition, pushing phone buttons, playing with the cord, picking up an extension and grabbing at the phone are off limits behaviors that should be “nipped in the bud."
It is difficult for very small children to understand that they must be quiet when a parent is taking a call. Cutting calls short or planning important calls when children are napping, occupied by the other parent, or engaged in an activity, helps ensure less stressful phone calls. Parents can let older children know beforehand that they need quiet while they are on the phone.
Take a message please
Children of about age eight and up can take a basic message. Paper and pens should be placed near phones and kids can be coached to ask for whom the call is for, who is calling, and the telephone number where the person can be reached. The child should read the information back to the caller to ensure accurate content.
Leave a clear message
Even small children can be taught to leave a clear and concise message with their name and telephone number.
The increase in telephone usage over the past decade has magnified the need for good telephone skills. Most people have a telephone on their person at all times. In addition, predators have gotten very adept at infiltrating homes and communicating with children. Completing the above checklist will assure parents that their children are politely and safely using the phone.
Both Eugene Ur & Elena Neitlich are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Eugene Ur has sinced written about articles on various topics from Dating and Romance, Career Change and Hair Styles. Everything you need to know to gain education and career: How to improve phone etiquette How to ask for a raise How to increase your motivation How to pursue higher education as an adult How to improve self esteem. Eugene Ur's top article generates over 12100 views. to your Favourites.
Elena Neitlich has sinced written about articles on various topics from Parenting, Parenting and Home Improvement. Elena Neitlich is owner of at. When you're tire. Elena Neitlich's top article generates over 12100 views. to your Favourites.
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