RHUB remote support server are mostly used for businesses that need to increase call capacity even with a reduced budget, reduce incident handling time, avoid travel costs and resolve support issues. RHUB remote support software emphasizes key functions like fast joining of a client to your support session, remote reboot of the support computer and automatic reconnection of it to the support session, complete control over a remote computer and unattended remote support.

As soon as an attendee joins your support meeting, you can immediately view and control their computers. It takes only one click from the attendee to turn his or her computer over to you for remote support. From there, they attendee can walk away and completely leave the computer in your hands. You can reboot the computer anytime during the support session and the computer will automatically re-join the support session after the rebooting is completed. You can also record the complete support session for audit purposes if need be.

You can reboot the computer in regular mode or safe mode. You can invite to additional colleagues to join the support meeting, all of them can control the supported computers in order to collaborate in resolving issues. This function can also be used to remotely train new support staff with real, current support problems.

You can switch to training mode during a session by switching your computer to the presenter so that the attendees can view your screen. And if you like, you can pass your mouse and keyboard functions to the attendees. This function is used in customer training during a support session and helps to increase customer satisfaction.

The remote support server allows you to remotely connect to 1000 computers at a time. This means you can install upgrades, delete unwanted files or programs that are no longer of use to your company and fix any support problems that may have occurred. You can do all of this without traveling across town or across country to each individual computer. This saves you time and money by using the remote support server.

The remote support software is all you need to begin remotely accessing all of the computers in your company, including the ones out of town. All your employees need is an ID and password to connect to the Internet support system meeting that you set up and then with one click you will be able to take over their computer.

RHUB uses encrypted SSL - secure socket layers - for its passwords and ID numbers so that hackers will not be able to figure out how to get into the meeting and compromise any of your secure information.

There is no need for any of your employees to download any software, the remote support software goes on one computer, the main computer and is used to access all the other computers in your company through the Internet. RHUB uses GoMeetNow and TurboMeeting websites to facilitate all of their web conferencing appliances.