To operate as a small business you must obtain an Australian Business Number (ABN). All small businesses are required by law to have one. You can apply for an ABN from the Australian Business Register (ABR) at http://www.abr.gov.au/ABR_BC/. It takes about 30 minutes to fill out the online form. You'll need your Tax File Number as well as your personal and business details. Don't delay, get one TODAY. It can take up to 3 weeks to receive your ABN. You don't want to be without one when starting your first project. An ABN is free.
If you're going to be earning more than $50,000 per year you're required by Australian law to add 10% GST to all fees you charge. You must also fill out a Business Activity Statement (BAS), either quarterly or yearly. If you register for GST you can claim the GST you pay on materials and services you buy for your business. GST and BAS are very complicated and you need to find a good accountant to help you with all your business tax and financial business. Ask your friends or associates if they know a good one.
You must keep good financial and business records. This is essential for running a successful small business, and you don't want the ATO asking you for information you don't have. There's no getting around it. Even if you can't stand it, you have to do it and you have to do it well. Your accountant will require you to provide details of your income and expenses. The more structured you make that information the cheaper your accountant's bill will be.
The second reason for keeping records is for your own information. In order to run your business you need to know how much money is owed to you or how much you owe, who hasn't paid and how much money you really have in the bank. Reconcile your bank statements against your financial records to make sure there are no discrepancies. If you have no bookkeeping experience it is a good idea to take a course.
Always keep receipts for any business expenses. These can be claimed on your tax return. If you use a car keep a car logbook. This can be in actual book or on computer. Record in the logbook details of both private and business journeys. Your accountant can then decide whether to claim a percentage of expenses or a kilometre rate as a tax deduction. Record dates, times, to and from destinations, and odometer readings at the start and end of each journey.
Reasonable expenses include the purchase of computer equipment and software, stationery and books, electricity, gas and telephone (including Broadband) bills and insurance. If you work from home you can claim part of your home as office space, and even such things as cleaning products. If in doubt, keep the receipts. Ask your accountant what you can claim. A good one will make sure you claim everything you're entitled to claim for.
To operate a successful business you need to have good cash flow. You need to make a profit, that's obvious. Your income must exceed your expenses. But that's not the only thing you have to worry about! You have to be paid! And some clients will take a long time to pay. It's a fact of doing business. That's why you need to have a few clients at any one time with projects at different stages of completion, so that it won't be long before you receive payment from someone.
Have a variety of payment methods. People find credit cards payments easy, especially if they have no ready cash. Online payments can be good too, so consider doing it from your website. You can also use online payment systems such as PayPal.
There are many legal issues associated with operating a small business. Especially relevant to IT consultants is the contract. This needs to be done professionally and thoroughly, and should be fair to both parties. You should seek legal advice before preparing your first contract. You can find more information from the Legal Issues Guide for Small Business, at the Commonwealth Dept. of Employment Workplace Relations and Small Business at http://sblegal.industry.gov.au/.
Setup A Small Business
When the most advanced smart phones were introduced, they provided a great deal of mobility to small business owners and entrepreneurs. With these advanced devices, e-mail can get forwarded to just about anywhere in the world, allowing folks to respond to such communications on the beach or golf course as if they were sitting in the office back at home.
But the last frontier, so to speak, has been how to deal with "what happens back at the office." This includes voice calls to your receptionist, faxes, voicemail, and so on.
Now that virtually any application can be handled digitally and the technology is quite inexpensive, small businesses and entrepreneurs stand to gain tremendously. By using technology to their advantage, savvy business owners can project a Fortune 500 image without increasing overhead. In fact, many can even reduce some of their overall expenses!
The solution works rather cleverly. Your clients call or fax a computer, which translates the data into a digital format and essentially redirects the call or data to any mobile phone, hard-line phone, voicemail, or e-mail inbox (you pick which one). This simplistic description truly affords you the opportunity to work from any corner of the globe using your existing web-enabled smart phone or computer!
The market leader in this segment and the company we recommend is RingCentral. This single company alone can propel a small business's image to the big time. And since image is so important these days with company failures and consumer apprehension about dealing with new "players," image must take precedent when setting up your back-end. At any rate, through RingCentral you can project a better image through the following:
Toll Free Number. While this feature is more important for companies whose reach crosses area codes (e.g. consultants, sales & support businesses, etc.), a toll-free number immediately gives the impression of a "large" company. Toll-Free numbers can be arranged through RingCentral, including vanity numbers at a marginally higher cost.
Voicemail and Virtual Receptionist with "hold" music. Call any Fortune 500 company and after you tell the receptionist your party's extension (or, more likely, key in the extension yourself), you get to wait on hold and listen to fancy music and then find the party's voicemail. With RingCentral's program, you get everything including the automated receptionist, the music, and the voicemail. This feature is Free with RingCentral.
Call Queues. This standard option allows you to capture as many callers as possible. Imagine that you are servicing a client over the phone when a prospect calls to solicit your services. In the past, this new client would get a voicemail and have to choose between leaving a message or calling your competitor. With a call queue, this caller gets to listen to that fancy music a little longer while you finish up your call. This feature means you lose less business.
Internet Fax. This all-important feature allows you to send and receive faxes by e-mail or online. Yes, this means you can manage faxes with most web-enabled smart phones. What a great way to win back your freedom, and it's free!
The feature list has a surreal quality in that items you might expect to be "optional" are actually standard. Still, there is one disappointment with RingCentral. Their DigitalLine VoIP function is optional when they offer so much else for free... what gives? In reality, however, this option has little importance to most small business owners. And, for subscribers who absolutely need VoIP capabilities, the extra $7.99 is more than justified.
Whether you sign up with RingCentral or someone else, the most common reason for using a service like this comes back to the issue of mobility. A secondary justification would be the cost-effectiveness of the system; at $24.99, you can't get this type of service through your phone company, let alone purchase the necessary hardware and software to do it yourself.
Both Greg Fitzgerald & Christopher Fitch are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
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5 Cs Of Credit Whatever the reason, the creditor must notify you within 30 days of the denial by mail to let you know the reason