The phases and their similarities with the MAIC process are mentioned below.
Identify
This phase involves identifying or defining the Voice of the customers. This forms the basis of the new product or the process being developed. This phase is very relevant as the Critical To Quality (CTQ) is developed in this stage. Keeping in mind the customer requirements, the team prepares a team charter.
The important process of identifying the technical requirements - that is the CTQ variables and specification limits - are identified in this stage. Further, the roles and responsibilities of the teams involved are defined and benchmarks are set for each process.
The similarity with DMAIC is in the usage of tools like QFD (Quality Function Deployment), FMEA (Failure, Means and Effects analysis), SIPOC (Supplier, Input, Product, Output, Customer Product Map) and IPDS (Integrated Product Delivery System).
Design
This phase involves consideration of the functional requirements of the product. An evaluation of the available resources is also done, as well as of alternative processes. A design which best suits the CTQ, identified in the earlier phase, is identified in this phase as well.
This phase also involves developing the design, identifying the risk areas, using FMEA, forming procurement plans and the manufacturing plans as well. This phase finds utility of the tools like risk assessment, FMEA, engineering analysis, DOE (Design of Experiments) and system analysis.
Engineering tools and some simulation tools may also be used.
Optimize
This phase is of high relevance, as it involves the assessment of the endurance levels of the selected business process, using the simulation tools. This phase attains relevance from the fact that it ensures that the process or product design is optimized to achieve a powerful performance and reliable product.
This phase also involves error-proofing the process and setting up tolerance measurement objectives.
The commonly used tools in this phase are the process capability models, Monte Carlo methods, tolerance measurement tools, manufacturing database and flow back tools.
Validate
This is the last phase of IDOV methodology. It involves validating and testing the design that has been selected. If any changes are needed, then they may be made in this phase. To validate prototype tests, performance assessment, failure modes, reliability and risk assessment, design improvements and final phase review are undertaken in this phase.
Some of the tools that are used in this phase are the Accelerated testing, reliability engineering, FMEA and Disciplined new product introduction (NPI). Thus, it ensures that the design developed in this phase meets the customer requirements.
IDOV is used effectively in the manufacturing industry; and the same model is equally useful for Six Sigma projects that involve the development of a new product or service.
Six Sigma Dmaic Methodology
Employee engagement has been a strong contributor to the success of the businesses. However, Six Sigma initiatives are at a risk of losing on the efforts made due to downsizing in the last few months. Companies are facing the challenges of sustaining the energy and the resources to get the benefits of Six Sigma projects.
Additionally, Six Sigma initiatives are also losing the willingness of the people to work over and above the minimum efforts needed to keep their jobs. The intellectual capital that is the knowledge and ideas of the employees, which are the driving factors for many companies' competitive edge, is also diminishing.
The combination of the two drives organizations' efforts to provide product and quality service, customer satisfaction and profitability. Every methodology has a limited life span. In this competitive world, companies are trying to find magical solutions to solve the business problems.
Six Sigma initiatives to be successful and consistent need personal commitment and team effort. It needs the leadership's effort and commitment to the projects through their actions. At the level of the organization the company should create a corporate culture that instigates long term customer loyalty and shareholder value.
At the individual level, the driving factor is increasing employee engagement by assisting people to fulfill personal values and goals through work environment. Employee engagement comes from empowerment, respect and recognition of achievements, personal development, creativity, economic security, family security and enjoyable relationships with co-workers.
Business leaders need to understand the need to develop strategies to improve employee engagement. Six Sigma leaders have to consider and plan their initiatives accordingly. The contribution and involvement of all the employees is needed to engage them for the desired cultural change. People get engaged when they believe that their involvement is making a difference for them as well.
A Six Sigma training session is not enough to encourage the involvement of the employee in the Six Sigma project, nor is the participation of relevance if the project goes on for moths without any solutions.
Organizations have to take a few measures to increase the employee engagement and get the involvement of even those on the sidelines. Improving strategies based on a few principles can facilitate this.
Simplify
Employees should be able to put their ideas into actions with the support of the managers. This should be possible in not more than one meeting, for employees to understand the relevance of their involvement.
Confident Actions
Employees and managers should feel comfortable to offer ideas that may be in contrast to the existing systems. Small teams with meaningful assignments and clear criteria allow the employees to take confident steps to innovate within limits.
Faster Management Decisions
Management has to ensure that they make decisions quickly on matters that do not need any more than a management improvement. This motivates employees to understand management's readiness to changes in the project.
Leadership commitment should be reflected through strategic actions, progress review and personal behavior of the management. The sharing of ideas from experience can be a motivating factor.
Speed Everything Up
The faster the real results are achieved the more the people would stay in the project. If there are gains in the change game then would the employees be ready to stay.
All Six Sigma professional have to think in take into consideration this current scenario to sustain the results of the Six Sigma project. Employee engagement is important for sustenance.
Tony Jacowski has sinced written about articles on various topics from University, Six Sigma and Information Technology. Tony Jacowski is a quality analyst for The MBA Journal. Aveta Solution's Six Sigma Online offers online and certification classes for six sigma pro. Tony Jacowski's top article generates over 90500 views. to your Favourites.
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