"The more I learn about customer satisfaction, the less I know," the CEO of a Fortune 500 company recently lamented. By the time some companies get to understand their customers? needs fully, it will be too late. Management is often flooded with customer data detailing their satisfaction levels among other things. However, the data has been collected only as an exercise, not as a means to end customer dissatisfaction.
Can't Anyone Achieve Six Sigma?
There is no doubt that Six Sigma has enjoyed the seat of power like no other management tool has to date. The milestones crossed by the methodology are also non-controversial. Then where are there any problems and why is doubt being cast upon its ability to deliver?
Paddy Rao, Associate VP of a large software services company, a Champion and Master Black Belt himself, cites a major stumbling block for Six Sigma implementation, which is cultural change. A sudden change in the way people work and an altered reporting structure is what people find as obstructions to their routines. ?Sometimes it takes ages to break this mindset?, says another Black Belt who worked with Rao.
Anyone that says they have successfully implemented Six Sigma means only that they have completed the implementation. It doesn't mean that they have actually achieved 3.4 defects per million. You will notice many things changing as you go about deploying Six Sigma. The market changes, you may see a change in technology or even an internal matter like organizational change can occur.
The Robust Mechanisms Of Six Sigma
As with all other aspects of life, failures are always attributed to Six Sigma but not the successes. A successful Six Sigma implementation essentially requires a rock solid commitment from top management. Despite this, Six Sigma continues to question any authority, critically shaking most of the beliefs that the organization had about itself. As it goes deeper, it potentially shakes the foundations on which organizations exist.
The inordinate delay in data gathering is another obstacle to get Six Sigma out of the starting block. Sometimes the data is not divulged and other times it genuinely takes time to gather. Other priorities coupled with this pushes the implementation team to rush through the deployment.
Add to this the possibility of selecting the wrong project. If this happens, no matter how well you slog out later, the deployment will be a loser from the beginning. You will invariably fail to see a much different result from that of the original.
Indeed, it is the robust inbuilt mechanisms of Six Sigma that have worked for its success in almost all cases. One genuine concern about Six Sigma is about the cost of implementation, which very nearly challenges the ROI. As one CRM specialist put it, ?where ROI has catapulted because of CRM, Six Sigma has been credited for it?. This is the reason that Six Sigma is so widely accepted, despite the costs.
Six Sigma White Belt
Six Sigma is a continuous procedure, which can help companies reduce the over all expenses and expenditures, and increase profits by streamlining operations, improving quality and eliminating all the problem areas. Not only does 6 Sigma benefit an organization, but also the organization can benefit Six Sigma by managing it. Management must be led by highly qualified and trained individuals.
Managing a 6 Sigma team is not an easy task and it is fairly impossible for a single person to manage a 6 Sigma project on their own. 6 Sigma is a team process that requires teamwork at most levels. Managing a Six Sigma team starts from the uppermost levels of the organization. The company's leaders must provide resources to the teams and the authority to apply these 6 Sigma concepts in their day-to-day activities. Company leaders must also ensure that the company goals are associated with 6 Sigma projects and they must see to the removal of any obstacles that might stand in the way of 6 Sigma deployment.
Selection And Training Of Six Sigma Team Leaders
6 Sigma team leaders need to be properly selected and trained, as they play a crucial role in the management of the entire team. Not only are they responsible for managing the team, they are also the main change representatives for the Six Sigma process. 6 Sigma team leaders are directly responsible for managing their teams. A 6 Sigma Black Belt is the team leader and the responsibility of the Black Belt is to facilitate 6 Sigma as part of the culture.
Black Belts need to be trained in Six Sigma methodology and they must have prior experience in leading teams. The 6 Sigma team leader or the Black Belt must have leadership qualities, they should be able to understand the team dynamics and should be able to assign to each team member their individual roles and responsibilities. They help the teams achieve and sustain noteworthy results.
Important Aspects Of Managing A Six Sigma Team
Leading and mentoring are the two most important aspects of managing a 6 Sigma team.
As the leader, the Black Belt should be willing to adjust to circumstances. They should be able to recognize and manage occasional setbacks. By directly being involved with the team, the Black Belts help implement improvements in a quick and efficient manner. The main role of the Black Belt includes minimizing group conflict and handling out-of-control meetings. 6 Sigma includes practices that substitute hasty, imprudent habits with a dynamic, open and practical method of management.
It is important for the team leader or the Black Belt to be a mentor to everyone on the team. After their training, new candidates must be given proper guidance. This ensures the timely completion of projects and regular corrections being made in the course. 6 Sigma supports teamwork and the Black Belt should work towards creating a healthy and productive team environment. The Black Belt should arrange the team in such a way so as to best utilize the individual knowledge and techniques of the individual team members. Black Belts should help improve and increase members' morale. Every circumstance should be regarded as an opportunity by the Black Belt to help guide and instruct the individual team members and to improve the organization as a whole.
Tony Jacowski has sinced written about articles on various topics from University, Six Sigma and Information Technology. Tony Jacowski is a quality analyst for The MBA Journal. Aveta Solution's Six Sigma Online offers online and certification classes for lean six sigm. Tony Jacowski's top article generates over 90500 views. to your Favourites.
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