Can I see the products in a showroom? Unfortunately we do not allow pick-ups; all orders are sent out by a traceable method. For this reason viewing products is also unavailable. We do offer a money back guarantee on most items. If you are not satisfied you may return it. See our return policy for details. What if I want to make a change to an item in my order during the checkout process? You can delete items, update quantities and add new items before you complete your checkout process without any problems or help from customer service.Once orders are placed they can not be canceled or altered if they have been sent to our shipping dept. There is a small window of time that allows for alterations. Call our customer service for these requests. You usually have until the end of the day for an alteration to your order.

When will my order be delivered? Most orders will arrive at your door within 4-10 business days within the US and 7-14 business days outside the US. Do you ship to Canada or other countries? We do ship our products anywhere in the world. All shipments outside the continental US are sent USPS Global Express Mail (EMS). This is the most reliable service with tracking and we do not offer any other service when shipping outside the US. The shipping fee is based on weight automatically calculated through our shopping cart. We can not offer rush services outside the US due to border/customs delay. Shipments outside the US usually take 7-14 business days for delivery.We add tracking numbers even over the weekend to orders, although there is no pickup for these packages until the following Monday. The tracking you received likely was added over this time period and will become active on the following Monday or Tuesday. If your tracking is still not active send us an email bout the order.

How do I track my package? checkout we ask our customers to create accounts so they are able to know order status and to track a package with tracking numbers. Your order number should show up if you created your account before or during the checkout process. If you created an account after receiving an order confirmation, the status will not be available to you. We add tracking numbers to orders when they become available and tracking is also emailed to the address you provided when your package ships.On each product page you will see a bulk discount chart that calculates the discounted cost according to your quantity. When you add your product to the cart it will show you the regular price crossed out and then your wholesale trade cost. The multiple items must be of the same product ID to receive a discount. Can I see the products in a showroom? Unfortunately we do not allow pick-ups; all orders are sent out by a traceable method. For this reason viewing products is also unavailable. We do offer a money back guarantee on most items. If you are not satisfied you may return it. See our return policy for details.