What taxes do I have to pay?

Shipments anywhere within the 48 continental United States including Alaska & Hawaii are not billed tax. Sales tax of 5% (GST) will only be assessed for orders that are shipped to Canada and an additional tax of 7% (PST) for those shipments to the province of British Columbia. This is due to the fact that our corporate office is in Vancouver BC.We do ship our products anywhere in the world. All shipments outside the continental US are sent USPS Global Express Mail (EMS). This is the most reliable service with tracking and we do not offer any other service when shipping outside the US.

Can I get a catalog?

Unfortunately we do not supply printed catalogs but we do have an online catalog for our customers. See our online product catalog.There are two ways you can search for products. Navigate through the website to search by category.

Do you have other styles/sizes that are not shown?

all of the varieties and different sizes in our inventory are shown with an individual listing page for most of the products. Anything we offer is in the store. If it is not listed we do not sell it.After you click the place order button you are directed to a confirmation page that will give you order details including your order number. A confirmation of your order is also emailed to you after it is placed.We never know when an item will be back in stock. There is no set time for a manufacture to ship a product.

Why is there a package and handling fee?

an online retailer we know the cost of hiring staff to package and handle your order for shipping. This fee is added to your order to cover those costs. Unlike other online companies who charge upwards of a $10 handling fee, ours is modest in comparison, visible in your cart before you checkout with your payment information.After you click the place order button you are directed to a confirmation page that will give you order details including your order number.

How can I find out more about a product?

By clicking on a photo or the title of a product on the category pages, will open a product page that will show you complete details on any product. All information is posted on this page. If you requre more information on a product it may be available by contacting us by email. We may update the product page if new information is available.Orders that are not checked out completely are not valid and will not go through, although our cart should hold your items for approx 30 days allowing you to complete checkout if you chose to restart your browser. If the error happened after you clicked the "place order" button, a rep will be able to inform you if your order has been completed or if you need to place the order once more.Unfortunately we do not allow pick-ups; all orders are sent out by a traceable method. For this reason viewing products is also unavailable.

Will my order make it for Halloween?

We experience a high volume of orders during October for the Halloween season, and work at a 2-6 day processing speed plus delivery time from our warehouse.The measurements are usually listed on the product page as a small, medium, large etc. For further info on a particular size from a manufacture take note of the first two characters in the part number(the number in black just under the photo on the right side) Go to our sizing chart to see more details on the manufactures size. Promotional images supplied by the manufacture may vary slightly from the actual product.Once orders are placed they can not be canceled or altered if they have been sent to our shipping dept.