Nowadays, almost every company needs IT support for its activities. The computer support market has rapidly developed and the need for cheaper, but equally efficient services has emerged. Outsourced computer support has made the proof of being the most efficient solution. The basic concept is simple: IT outsourcing means using cheaper work force by employing individuals from developing countries.

Software and computer support companies have to respond in a satisfactory manner to requests that are increasing in number and difficulty. Large companies such as airlines, banks, or financial institutions require vast, global networks and personalized technological support for transferable data for intranet and outer net communication. IT support companies have to develop projects that require massive investment in infrastructure as well as huge work force, but need to remain competitive in the context of an aggressively evolving market.

The efficient solution for a company in this kind of a situation is IT outsourcing. It means employing and cooperating with individuals from other countries that will bring equally efficient results of their work, but will accept lower wages. It is a widely practiced method by every respectable computer support company. Up to fifty percent of jobs in the IT support domain find reliable outsourcing opportunities in countries across Asia, Latin American, Africa and the Middle East.

Governments in both types of countries lend an encouraging hand to such collaborations. In the pertaining country, the companies choosing to work with employees from developing countries benefit from tax reduction. There is a preference for several countries, such as India, which is leading in IT outsourcing. This is because the government is encouraging the cooperation with foreign computer support companies by favorable policies and because the infrastructure is rapidly developing.

The benefits of outsourced computer support have an advantageous impact not only on the two parties involved in the collaboration, but on the two pertaining countries as well. Developed countries benefit indirectly through increased production. The developing countries benefit from several points of view. At the individual level, increased wages, job prestige, education, and quality of life know new levels of development with such an IT outsourcing job. At a national level, foreign money enters the country.

Young, well-educated, English speaking individuals go through a selection process. After selection stages, they will receive a salary offer that is lower than standard hourly wages in developed countries. Outsourced computer support jobs most frequently received by such employees are .Net, Java/J2EE, database solutions, smartcard solution, wireless or mobile application developments, voice and non-voice solutions, and customer care and data management.

On the other hand, outsourced computer support, among other outsourcing jobs, remains a disputed one. However, despite the fact that there may be voices finding faults with such a means of organizing and benefiting from foreign, reliable work force, IT outsourcing remains the method recently adopted by computer support companies as a method to cope with the expectations of a highly competitive market. The core concept is that of diminishing production costs by using cheaper work force. Although politically disputed in the past, the impact of outsourced computer support jobs along with other types of outsourcing is beneficial for both parties at an individual level as well as at a national level.