When I was eight years old, my parents took a parenting class and went on toteach parenting classes for over twenty years. I was old enough to rememberwhat my parents were like before and after that class. One might think I had aperfect family, but my older brother experienced a traumatic childhood eventthat left him with severe emotional, mental, and behavioral difficulties. Myparents' use of the parenting skills, in addition to the professionalassistance they received, resulted in a truly miraculous recovery. I was soimpressed with my parents' skills that I took my first parenting class from mymother at age seventeen, long before I had any children. I have been teachingparenting classes ever since in my profession as a licensed social worker.
For more than fifteen years I have taught hundreds of parents, from allwalks of life, who have told countless stories about how these skills havechanged their lives. I have also done extensive research to pool together thebest techniques available to parents (and weed out the abundance of bad advice)so parents can learn to be the most effective parents possible with lessconfusion and more confidence. Each month, I will share some of these tools aswell as solutions to common problems.
In all the years I have taught parenting classes, one skill has stood out asa four-star skill for gaining cooperation from children and preventing problemslike power struggles and tantrums. I call it "Don't say Don't".
Have you ever told your child "Don't go in the street!" and theywalk out in the street? or "Don't fall!" and two seconds later theyskin their knees? Why is it that children seem to do what we tell them not todo?
If you look at it from their perspective, it becomes clear: When I say"Don't spill the milk", what image do you picture in your mind? Mostpeople picture the milk spilling. Children are no different! An adult can takethat image, figure out how the milk might spill, the options available toprevent this and choose the best alternative -- all in a split second!
The younger a child is, the more difficult it is for a child to turn a"don't" around. Children will usually enact the picture created intheir minds. So, instead of telling your child what not to do, tell themwhat to do. Create the picture in their minds.
Say, "Keep the milk in the glass!"; "Stay on thesidewalk (or grass)."; "Watch where your feet are!".
While this sounds simple, it can be far from easy to change our habit ofsaying "Don't". We are so used to noticing what children do wrong, wehave a hard time picturing what we want them to do right. Put your creativityand imagination to work and practice this skill often. Remember . . ."Don't say Don't!"
You Don't Say That
Sales is not complicated, but it also is not easy for everyone. The good news is that once you find what works, you do that over and over. Sales also does not have to be high-pressure; you can keep your integrity and incorporate your personality into your sales process.
For many business people, the first step is to get the appointment for the sales meeting. When you're networking, do you sell your product or service right away? You're making it too difficult for yourself! All you really need to do is entice your ideal customer to meet with you. Your ideal customer does NOT need to know HOW you're going to save them $1,000, just that you will.
Once they're interested, then you sell the appointment. You need to be quick about it if you're in a networking environment as everyone there wants to talk to multiple people. Here's an example: After presenting your enticement, you have a conversation with someone. You should ask a few questions and mostly let them talk. You need to find out if this person is merely trying to sell you their MLM business, or if they're truly interested in what you have to offer.
Be interested in their business and ask questions that help you determine if this person is someone with whom you would like to do business. At the same time, you'll learn a bit about her to see if you might be able to refer business to her (always be thinking about how you can give as well as receive). Listen, then listen more. Once you have determined that you would like to have a one-on-one meeting with her, ask for the appointment.
?You seem interested in my product/service and I'm very interested in talking more about it with you. Do you have your calendar with you? Would you like to set up a time for us to get together? I have Thursday at 2:30 for coffee or Monday for lunch available. Does one of those times work for you?? Then, be quiet! Do not talk again until after she does!
Two sales mistakes women often make are :
1) We talk too much! and
2) We tell everything about HOW we do what we do. One of the most important rules in sales is to ask for the sale, then stop talking! The first person to talk ?loses?!
So, ask for the appointment and wait as long as it takes for the answer. If the times you give don't work for her, she'll tell you. Offering choices instead of just ?when would you like to meet?? is easier for you and for her.
At the time of the appointment, I suggest you have an agenda and run the meeting. Know what questions you want to ask in advance. She will likely have questions, too. In your questioning, you should be able to answer many of her questions before she asks them, and be able to address her objections before she mentions them. You should already know why someone might not buy from you and address those objections before she asks.
By the end of the meeting you should know whether or not you want to do business with her, and whether or not she is interested in doing business with you. You could ask her if she has any other questions, then you need to ask for the sale. This is the part that scares people the most, and it's really quite easy.
You want a yes (preferably) or a no, but not a maybe. ?How would you like to move forward today?? ?I would really like to do business with you; do you want to do business with me?? ?I would be thrilled to work with you. What is our next step?? You are clearly asking for the sale, but it's not high-pressure and will be well received. Some professionals will not give you their business if you don't ask. Experiment to see what works best for you.
After you ask ? BE QUIET! Remember, the first person to speak ?loses?!
Keep in mind that ?no? doesn't always mean ?never?. It often means ?not right now?. Sometimes it's hard to differentiate when you're talking with women in particular, as they don't want to hurt your feelings. Some will actually say ?not right now? when they really mean no! If you get that response, you can ask ?when would you like me to get back in touch with you?? You don't want to waste your time, but it's up to them to say no if they really mean no.
The best thing you can do to build your confidence is to get out there and do it. If you are trying something new, like calling people you've met, try out your new system on your mediocre prospects first. Call your best prospects after you've messed up a few times and gained some confidence!
Start today. Go to a networking event with the intention of getting 3 appointments. Call your mailing list and get 5 appointments. Practice. You can do this!
Both Jody & Audrey Burton are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Jody has sinced written about articles on various topics from Parenting, Marketing and Communications and Parenting. Jody Johnston Pawel is a Licensed Social Worker, Certified Family Life Educator, second-generation parent educator, founder of The Family Network, and President of Parents Toolshop Consulting. She is the author of 100+ parent education resources, includin. Jody's top article generates over 8100 views. to your Favourites.
Audrey Burton has sinced written about articles on various topics from Small Business, Work Life Balance and Credit Loans. Audrey Burton is a practical Small Business Coach. She eliminates business/marketing overwhelm and gets you excited to work on your business again! To sign up for her free, monthly email newsletter, visit her site:. Audrey Burton's top article generates over 74000 views. to your Favourites.
Career Change Teacher Resume Get off Facebook and Twitter and on to LinkedIn. Polish your CV and send it out speculatively.Go to bed each night with the peace of mind that comes from taking control