Myra Golden is an award-winning professional speaker and principal of Myra Golden Seminars, a customer service training firm serving clients in food & beverage, banking, healthcare, hospitality, and other industries.
Balloon Monkey Defense 3 In response to the Twinkie Defense, you respond with, This is about individual responsibility - not trying to hide behind excuses. Deploy these field-tested and proven strategies and youll be coaching employees like a pro!... Similar Editorial : A Criminal Defense Lawyer by George Wellington.
How To Deal With Angry Customers The next time you find yourself the target of verbal abuse from an angry customer, keep in mind these six donts and youll be well on your way to getting the angry customer to back down and regaining control of the conversation... Similar Editorial : How To Deal With A Bad Boss by James Mattox.
Lets Get It Hot The former statement uses up all of your ammunition and wont usually diffuse an irate customer. These incredibly simple tips will position you to keep your cool when customers get hot!... Similar Editorial : Better Get It Right Natalie by Sarah Williams.
Resume For Call Center Agent When you follow this 9-step process, you will set clear performance expectations, coach effectively and consistently and at the same time you will be motivating your employees... Similar Editorial : 24 Hour Call Center by Vishal.
Watch The Moment Of Truth A Moment of Misery is created every time youTell a customer No without first telling them what you can do Quote policy Fail to follow-upfollow through Make the customer tell and retell their story with unnecessary transfersRespond to complaints with an ac... Similar Editorial : Moment Of Truth Best by Jhayden.
The Psychology Of Angry Customers Myra Goldens training helps customer service professionals and call centers handle difficult customers with more ease and she teaches employees how to resolve complaints without giving away the farm...... Similar Editorial : Get An Ex Back by Finley Stew.
5 Things NOT To Do With Upset Customers It can be offered to express regret. For example, Im so sorry for any inconvenience this misunderstanding has caused you. Never forget in problem situations the issue is not the issue. The way the issue is handled becomes the issue... Similar Editorial : Get An Ex Back by Finley Stew.
