Businesses, no doubt, have the option to make a call to existing management and ask them to shoulder the responsibility, but since in most businesses managers are already too busy with their day-to-day routines, it's highly unlikely that they will be able to do proper justice to Six Sigma implementations.
This is the main reason why Six Sigma experts stress creating process improvement teams instead on relying on the existing management to carry out Six Sigma implementations.
What Are Process Improvement Teams?
Process improvements teams basically refer to the group of highly talented, experienced and skilled employees who are selected or say hired specifically for carrying out the Six Sigma project implementations. While selecting an improvement team, preference is given to employees who might be directly or indirectly related to the targeted business process. Improvement teams work under the overall guidance of process owners and their day-to-day activities are determined by a team leader, usually an experienced Six Sigma Black Belt.
The team on the whole is sponsored by departmental heads or senior management. The sponsorship however is only for making available the necessary funds and resources as and when they might be required by the improvement team. It has nothing to do with direct supervision or keeping a tab on the day-to-day activities of the process improvement team.
Why Process Improvement Teams Are More Effective
As compared to management, Six Sigma improvement teams certainly prove more effective when it comes to implementing Six Sigma projects. Management just cannot deliver the goods, because what is required is specialized knowledge and skills related to the targeted business process. Additionally, since management often does not get any direct benefits from the implementations, it leads to a lack of interest, which eventually starts affecting performance.
In comparison, improvement teams fare better, obviously because the team members are directly related to the targeted business process and stand to benefit the most if the implementations are carried out successfully. This is what motivates them to work hard and constantly endeavor to achieve the targeted implementation goals and objectives.
The effectiveness of improvements teams also lies in their small size, which makes it easier for team leaders to manage the day-to-day activities of the group. Communications also become easier, something that allows team members to have a clear perspective on every new idea or concept that might have been introduced during the implementation. The team also works more efficiently obviously because most of the members know each and other and share the same values and interests.
For best results, it is recommended that businesses take special care while selecting members of the improvement team. This is necessary because ultimately it all depends on the individual skills of the team members and also how well they are able to work as a team. Businesses that can get this right will have no problems whatsoever and will go on to make the most from their Six Sigma improvement initiatives.
Six Sigma Continuous Improvement
Six Sigma Implementations in Canada Post
Prior to implementations, Canada Post was finding it quite difficult to remain profitable mainly due to the rising competition from courier agencies and the archaic systems and processes being used by the organization. The situation was getting so worse with every passing day that many experts prophesized that the organization will never make it to the 2010 Christmas celebrations.
This prophecy may have very well proved right had it not been for the some eminent organizational members who stressed on the need and paved the way for Six Sigma implementations. From the time it was implemented, Canada post has witnessed significant improvements in recent years, evident from the millions that the organization has banked in terms of both savings as well as operating revenues.
How Did Six Sigma Help?
Since the main bottleneck for Canada Post was the increasing inefficiency, the implementation team first concentrated all its efforts on improving the organizational efficiency. In the first stage of implementation, all the main processes were identified and categorized into different groups based on their relative importance to the overall delivery system. In the second stage, efforts were made to chalk out the necessary changes or alterations that were required for achieving the desired results. For this, employees were asked to provide their input, feedback and suggestions, which they believed might help the organization to overcome the rising inefficiency.
After reviewing and further testing, the improvement measures that seemed to have the most potential were then selected for final implementations in the third stage of the implementation process. Based on actual results, the teams continued to make further changes in the reengineered processes until Six Sigma efficiencies were achieved. This was done with the help of automated as well as manual control systems that were put in place for measuring the real progress as might have been contributed by the effected process changes, alterations and tweaks.
This one case study is certainly not enough to certify the applicability of Six Sigma implementations in the non-corporate business domains, but since it does shed light on it's virtually hidden potential, we can say that it has achieved its main objective (i.e., proof that Six Sigma does help in battling inefficiencies even in non-corporate business domains).
Now it is up to organizations to decide whether they will continue with their inefficiencies or battle it out by implementing Six Sigma.
Tony Jacowski has sinced written about articles on various topics from University, Six Sigma and Information Technology. Tony Jacowski is a quality analyst for The MBA Journal. Aveta Solution's Six Sigma Online offers online and certification classes for six sigma pro. Tony Jacowski's top article generates over 90500 views. to your Favourites.
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