Leadership is situational: it changes based upon the employee. For example, with a new employee the manager's behavior is very directive. At this stage you are in training mode; we give the employee lots of information and direction. The aim is to move an employee to move to an empowered inspired employee The employee is able to do the job well without our direction. As a leader, the move from directive to mentor is not a direct jump.. To transition, there are stages. After directing, the manager is still telling the employee what to do, but the level of telling and direction has decreased. The employee is able to do the task with some direction and feedback, versus total direction and feedback.
The third stage is one in which the leader or manager's role is one of support and motivation. The staff member is able to do the job with nominal involvement from the supervisor. The last stage is the goal, where the staff member is fully capable and empowered to do their job with the support and mentorship of the supervisor. At this point the manager is a coach and mentor, recognizing accomplishments and the motivator.
Although, it would be easy to have linear maps of human behavior, this again is not the case. As the supervisor, you will need to shift with ease through the different phases and be able to step back if an employee needs more direction at some point. When a new task or responsibility appears the supervisor shifts back to directing Now, a new training and mentorship cycle is started. The manager's role is to provide the support needed to move successfully through each phase of developing competence to the final stage of empowered action, in which the employee is capable of doing high quality work.
This article is based upon Hershey and Blanchard's situational leadership model, from their book: Management of organizational behavior: Utilizing Human Resources. (1982, Prentice-Hall, Inc.)
Copyright: 2006
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Type Of Leadership Style
Queen Elizabeth knew of no other manner in which to lead than to emulate her family's behavior and rulings for generations. When her son's former wife died, she was faced with a new conundrum. Would she be true to her queenly position if she did what had always been done by her predecessors, or should she fall sway to the pressures of her consituents?
Tony Blair observed the queen's archaic leadership style, steeped with tradition yet seemingly not in touch with today's issues. He and his wife joked about the various rituals that made little sense to them. While he respected the queen's position, Blair showed little initial respect for her choices. What did his leadership style say about him?
In "The Wizard of Oz," we learned of two distinct yet opposing leadership styles. Oz ruled with force. His was the giant voice that scared his constituents into behaving in the manner of his choice. He could not be seen, only feared. Odd as it seems, we still have leaders behaving in this manner today. They might think that this gruff, fearful leadership style works, but if you look at the loyalty of their staff, it's a thin as Oz's veil.
With Dorothy, her leadership still was somewhat different. She had a goal to get back to Kansas. She was honest in her self-appraisal for the necessary skills, or understanding, or tools for achievement, so she surrounded herself with them in the guise of others. She never took her eye off the goal while leading all the time from a place of compassion, wisdom, and from being genuine within herself.
What happened in the end for these four leaders and what is there for us to learn?
The Queen: Learned to live in today's world, listening to what her constituents demanded from her, putting herself in their shoes, and making strong choices accordingly.
The Prime Minister: Closely observed the queen's tough choices, lessoned his criticism, and in doing so, saw the individual (not position) with which he was dealing. The result was a stronger bond between them, more open communication and support of each other.
The Oz: As with most leaders who hide behind a façade and are afraid to show their true colors, he was 'found out' and lost his power.
Dorothy: Attained her goal and created strong relationships along the way. Each of the individuals she interfaced with felt validated, listened to, and gained a better understanding of who each one way and how they contributed to the others. In short, they were better off having had an association with her than they were on their own.
May we all learn from the leaders around and before us. I hope that every day each one of us learns a thing or two about being filled with life, compassion and dynamism about our role as leaders. Enjoy your discoveries.
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Can Leather Get Wet When held in comparison to this, an overflowed bath can more resemble a spilled glassful of water than the running waters that can easily overcome a full community of homes