Coaching your staff, is different than managing your staff. Coaches are dedicated to improving their employees, no matter what the cost. The result, if done effectively is increased sales and higher morale. Many believe the process of coaching is arduous, time consuming, and filled with questions; and, nothing could be further from the truth. A well designed coaching plan can accommodate your skills, abilities, and schedule so that you and your staff members experience success. Keep in mind, it is up to you and is dependant on your commitment to improving, not maintaining status quo, in your staff for results to take place.
There are a number of different ways that you can coach your staff to better performance in short increments of time. One particular technique is the "30 second coaching technique." This technique is designed to make an immediate impact on a staff member for a job well done. If an employee is struggling with up and cross selling, and you overhear them performing that skill successfully, recognize it. Stop, and if appropriate, place a hand on their shoulder and mention, "Bob the interaction you just had with Sally from ABC Company was excellent! I heard you offer our deluxe upgrade option to her and that was a great decision based on her needs. Keep up the good work!" This technique seems so simple but leaves your staff member with a great feeling, thus impacting their future calls of this type. Positive affirmations can go a long way in improving performance.
Another great technique that can be used is the peer to peer coaching technique. This particular method has colleagues working with one another on a specific skill or attribute. If a staff member is struggling with cold calling, two reps may be asked to role play a cold call. Following the interaction they may score one another and provide feedback for additional improvement. The great part about this technique is that it does not require the manager to be present. The manager would want to check back and see how the interaction went and review the evaluations that were provided to the employees.
Finally, as you can see there are a variety of unique ways that you can coach your staff to better performance based on what they are struggling with. They key is that as a manager, you need to make the decision to improve your staff and they need to commit to making the change. Being a good coach can be challenging at times, but by weathering the storm you will experience increased sales and better performance overall.
Bunnies In 30 Seconds
The restaurant he'd chosen was wonderful. He was there on time, looking hot, he even held the door open for me. Over drinks, we had great eye contact and the conversation came easily. By the time we were seated for dinner, I was already feeling quite starry eyed and charmed. “I think I've finally found my Mr. Right,” I secretly celebrated.
Dinner was truly delicious. But, somewhere between the appetizer and the salad there was this moment of silence. He didn't seem to mind. He sat there and smiled at me as he munched on a piece of French bread. But, I panicked. “Had we run out of things to talk about already?” So, instead of taking that next bite like I told myself I should, I opened my mouth and filled the silence with a rapid fire, take-no-prisoners series of the five most deadly dangerous conversation killing sins anybody can commit on a first date.
It's all kind of a blur right now, but the disaster unfolded something like this (imagine taking one breath and having all this blow out of you as you exhaled):
“So, this is some restaurant, isn't it? You must make a lot of *money*, right? My last boyfriend would never take me out to a place like this. He was too cheap. I hate cheap people, don't you? Everything tastes so good here, although if you ask me, they need to hire a new decorator. I probably shouldn't have dessert because I just can't stand the way my butt looks right now. My mom always nags me about my weight. Get off my case already, mom! And, now that I think about it my cheap ex-boyfriend always did, too. He also always chewed with his mouth open, which irritated me like crazy...I'm having such a nice time, aren't you?”
I'm not sure if the question mark had even come out of my mouth when I saw the door to the restaurant swing closed. I've never seen a man move so fast. It took me a minute to regain my composure. Then, I realized that within the span of 30 seconds I'd massacred this perfect date by bringing up the five off-limits, absolute no-no topics for a first date.
Tanya Haden Tebb, relationship expert and author, had told me in her eBook, How to Attract Men—The Goddess Secrets, to never ever under any circumstances talk about these five downers on a first date. And, here I'd gone and talked about all of them in the time it takes for a man to (almost) finish chewing a piece of semi-stale bread with that really creamy butter on top.
In my nervousness and fear of ruining the perfect date with a moment of silence, I'd brought up 1) Money, 2) Ex-Relationships, 3) Things I don't like, 4) Things I don't like about myself, and 5) My family, which Haden Tebb says to only bring up if they're totally great. Oops! I barfed out all five of the “don't ever speak about these topics”! No wonder he bolted!
Why oh why, in my moment of panic, did I not remember to bring up any of Haden Tebb's 10 Topics of First Date Conversation That Are Guaranteed To Win & Woo Any Man! She implores women everywhere to use these topics if you want to keep men hanging on your every word and get an invite for the second date before you've even finished introducing yourself.
As I hailed a cab to go home alone, again, I thought, “Next time I'll just make sure I keep my mouth full of food the whole time. That way, if I forget to use the Secrets I learned, at least I won't say anything I'll regret.”
Both Tim Hagen & Tanya Haden Tebb are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Tim Hagen has sinced written about articles on various topics from Sales and Negotiation, Home Businesses and Sales and Negotiation. Tim Hagen, President of Sales Progress LLC, has built numerous programs to help organizations increase sales. He has over 21 years experience helping both small and large size organizations increase their bottom line. He can be reached at. Tim Hagen's top article generates over 12100 views. to your Favourites.
Tanya Haden Tebb has sinced written about articles on various topics from Sales and Negotiation, Dating and Romance and Wedding Gowns. If you are ready to learn more about dating, relationships, men, and attracting (and keeping) your Mr. Right, then you are ready for the newly released groundbreaking eBook, “How to Attract Men—The Goddess Secrets.” Written by acclaimed. Tanya Haden Tebb's top article generates over 9900 views. to your Favourites.
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