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New Customer Service Jobs

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You have a great company and you provide the highest level of customer service. But as the old clich? says: "A happy customer tells a friend, an unhappy customer tells 10 friends." You don't have to worry about the unhappy customer telling 10 friends because you always do a great job and keep your customers happy. But how do you increase the number of friends that your happy customers are sending your way?



Plain and simple: You are going to have to reward them.

The reason that happy customers don't tell many other people about your service is because most customers EXPECT good customer service so the companies that provide it aren't at the front of their mind. They have too many other things to worry about on a daily basis.

By starting a Customer Referral Program you will give your best customers a reason to want to tell other people about you. Offering discounts or special incentives to customers who refer another person or company to your business is a win-win situation.

You may have medical licensing boards or other ethics committees for your profession that restrict you from certain types of rewards and rightly so due to conflicts of interest that may arise. But you can always find something that you can do to reward your customers when they refer someone to you.

Here is an example of a Customer Referral Program for a Direct Mail Company and how it works:

?When you refer someone, and that person places an order, you will receive a $25 credit that can be used toward any of said company's services.

Each time this happens you will receive the $25 credit and there is no limit, so feel free to go crazy referring your friends to us. If you refer enough people who become customers you could end up getting your next order FREE.?


When you set up your own referral program you will want to do two things:

First, make sure that the incentive you offer to your customers is in proportion to the price of what you are selling. If your least expensive service is $5000, then a $25 discount is probably not going to be enough to get them interested in spreading the word.

And secondly, you need to promote it. Make sure that your customers know about the new reward program by:

1) Having your sales associates mention it whenever someone places an order.

2) Posting notices in your business if you have customer foot traffic.

and

3) Sending out announcements to your customer address list on a regular basis.

All of these things will help you to increase the number of customers that you receive through word of mouth, and at the same time help keep down your marketing costs. Is this a great idea or what?

Offering discounts or special incentives to customers who refer another person or company to your business is a win-win situation.

Reward the customers that reward you. One of the greatest compliments is when someone refers another or others to your business.
New Customer Service Jobs
If you own a spa business and you haven't yet implemented a system that lets your customers book their appointments at the spa online what are you waiting for? There are a lot of advantages that come with allowing customers to book appointments at the spa online. One of the biggest benefits is customer satisfaction. Customers these days do as much as they can online to eliminate the need to spend more time on the phone or more time driving. When customers are multi tasking at work giving them the opportunity to book a spa treatment while they are on the phone doing their jobs is a great way to entice them to spend money at your spa.

Allowing customers to book their spa appointments online is also a huge benefit to your business because you can draw in a whole new customer base. Travelers that are planning vacations, honeymoons and other trips love having the opportunity to make all of their travel plans online, including having the chance to book their spa treatments online to make sure that they get an appointment on a day when they will be in your city. Travelers that booking spa appointments online might not be in the time zone where your business is located so they might not always be able to call for an appointment but if they can book a spa appointment online at any time of the day or night they will be much more likely to make an appointment at your spa.

An added benefit to allowing customers this feature is the time you will save for you or your staff being on the phone or at the check in desk booking these appointments with your clients. You'll no longer be stuck on the phone chit chatting with your client while they are booking their appointment. You and your staff can focus on more important tasks like satisfying the customers that are already there for their appointment.

So if you're searching for new ways to get customers into your spa and you haven't yet installed a system that lets customers book their spa appointments online you should get some price quotes from professionals to see how much it would cost to add one to your website. No matter what the cost is it would be a great investment in your business and could bring in an entirely new customer base. Once you have a system in place that lets customers book their appointments online you could also start advertising in travel magazines or on travel websites or partnering with local hotels to increase the amount of customers that you get who are tourists to your area.

If you have a website and allow booking from there, you may consider engaging in a search engine marketing campaign to drive more traffic and prospective clients to your site. Whether you are using online marketing or offline promotions, always remember to include your website address where your clients can book their appointments online on every piece of literature that goes out of your store.
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About Author
Both Joy Gendusa & Sam Kanakanui are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.

Joy Gendusa has sinced written about articles on various topics from Marketing, Sales and Negotiation and Marketing. Joy Gendusa founded PostcardMania () in 1998, her only assets a computer and a phone. By 2005 the company did ov. Joy Gendusa's top article generates over 27100 views. to your Favourites.

Sam Kanakanui has sinced written about articles on various topics from Food and Drink, Marketing and Spa. Growing your business or even maintaining it in touch economic times is not easy. Look for competitive advantages wherever you can. John Ramallo has been in the software business for over 20 years. Learn more about his. Sam Kanakanui's top article generates over 27100 views. to your Favourites.
Bluetooth Headset As Microphone
So make the choice for uninterrupted business transactions even you are on the road. Wise up. For business, its talk time that matters most. With the Jabra BT5010 you last much longer
 
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