1.Attitude : How we think shows through in how we act. Attitudes are mirrors of the mind. They reflect thinking. We need to develop an



ATTITUDE of gratitude, and give thanks for everything that happens to you, knowing that every step forward is a step toward achieving

something bigger and better than your current situation.

2.Positive Mind Set : You can conquer almost any fear if you will only make up your mind to do so. Remember, fear doesn't exist anywhere except in the mind. The person who sends out positive thoughts activates the world around him positively and draws back to himself positive results.

3.Ability to learn and to be taught : We've all heard that we have to learn from our mistakes, but I think it's more important to learn from successes. If you learn only from your mistakes then you tend to loose your focus from success. The miracle of teaching others by sharing knowledge & experience - the more we share, the more we have.

4.Listening Skills : Listening carefully is a great deal. Most people never listen. When you stop listening, stop learning, stop looking and asking questions then it is time to die.

5.Comprehension: Ability to understand, testing the capacity, conception, grasping, intelligence and developing reading skills.

6.Spoken Skills : Be polite and confident. Confidence come with experience and job knowledge which gives clarity of thoughts to

connect people.

7.Efffective Communication : Take advantage of every opportunity to practice your communication skills so that when important occasions arise, you will have the gift, the style, the sharpness, the clarity,

and the emotions to affect other people.

8.Ability to be proactive : Be creative and innovative to become proactive. An effort with positive energy is required.

9.Customer Centric: If you work just for money, you'll never make it, but if you work for your name and love what you're doing then every thing will follow you. We should always put the customer first and should protect his interests through honesty,taking complete responsibility, commitment and by going an extra mile for your customer.

10.Action / Performance oriented: Vision without action is merely a dream. Action without vision just passes the time. Vision with action can change the world. The best way to inspire people to superior performance is to convince them by everything you do and through your own performance.